Title: Assistant Manager, Supportive Housing

Position Status: Full-time, 37.5 hours per week.
Location: Chilliwack (45867 Thretheway Avenue|Chilliwack, BC|V2P 1K4)
Reports to: Senior Manager, Housing
Salary Grade: Level – 5 ($ 67,567 - $ 73,320)
Schedule: Tuesday to Saturday, 10am to 6pm (Please note that shift timings and scheduled days of the week for this position are subject to change to meet operational needs of the program.)

Job Summary

 The Assistant Manager, Supportive Housing, along with Assistant Manager, Shelter Operations supports the daily operations of a 49-unit harm reduction supportive housing program, including 22 enhanced care units designed for tenants with complex physical, cognitive, mental health, or substance-use related needs. This role works closely with the Fraser Health Enhanced Care Team to ensure coordinated, integrated, and consistent support across the enhanced care component.

The Assistant Manager provides on shift leadership to unionized staff, ensures adherence to harm reduction and trauma informed practices, and maintains operational alignment with BC Housing and Fraser Health service standards. The role also provides coverage and leadership support to the same-site 42 bed emergency shelter as required.

Work Performed

Operational Leadership – Supportive Housing & Enhanced Care Units

·         Support day to day operations of a 24/7 supportive housing building with 49 units.
·         Oversee and coordinate services within the 22 enhanced care units in collaboration with the Fraser Health Enhanced Care Team.
·         Ensure compliance with BC Housing Operating Standards, supportive housing frameworks, and organizational policies.
·         Maintain a safe, inclusive, low barrier housing environment grounded in harm reduction principles.
·         Provide site leadership when the Manager is absent, including decision-making during emergencies.
·         Performs other duties as required.

Leadership & Supervision

·          Provide supervision, guidance, and day to day direction to unionized housing staff, case management team and enhanced care support workers)
·         Support scheduling, shift coverage, break planning, and workload distribution.
·         Assist the Senior Manager and Assistant Manager, Shelter Services with scheduling, grievances, investigations, and adherence to collective agreement provisions.
·         Recruits, interviews, and selects staff in consultation with Senior Manager and Human Resources.
·         Participate in performance evaluations, progressive discipline, and documentation.
·         Support onboarding, orientation, and ongoing training of all unionized staff.
·         Foster a collaborative, trauma informed culture that supports staff wellness and professional development.

Tenant Support & Harm Reduction Practice

·         Promote and model harm reduction, trauma informed, culturally safe, and client centred practices.
·         Support shelter clients and housing tenants with:

• crisis intervention and de-escalation
• overdose prevention and response
• wellness checks and safety planning
• case management
• referrals and coordination with internal and external services

·         Work closely with the Fraser Health Enhanced Care Team to coordinate care for enhanced care tenants requiring specialized support.
·         Ensure staff follow appropriate boundaries, confidentiality, and case management documentation practices.

Coverage and Collaboration with Emergency Shelter

·         Provide leadership, staffing support, and crisis response to the same-site 42 bed emergency shelter as needed.
·         Coordinate cross-program staffing during emergencies, shortages, or heightened activity.
·         Support consistent procedures, communication, and service standards across shelter and housing operations.

Cross Site Crisis & Incident Management

·         Respond to behavioural, medical, and environmental emergencies across the shelter and the housing building.
·         Lead critical incident response when required, including overdose management, evacuation, conflict resolution, and safety interventions.
·         Ensure timely, accurate incident reporting to the Manager and BC Housing when applicable.
·         Follow up on incidents with staff debriefs and operational adjustments. 

Administrative, Compliance & Reporting Duties

·         Support BC Housing reporting (occupancy, incidents, unit turnover) and Fraser Health documentation requirements for enhanced care.
·         Maintain accurate tenant files, case notes, medication/overdose logs, and shift communication tools.
·         Support inventory management, including harm reduction supplies, PPE, and enhanced care equipment.
·         Participate in audits, inspections, and continuous improvement initiatives.

Quality Assurance

·         Ensures that Chilliwack’s Housing & Shelter programs operate in compliance with Phoenix Society Policy and Procedures and all relevant health and safety legislation.
·         Participate in the Occupational Health and Safety (OH&S) committee to ensure compliance with Workers' Compensation requirements, Fraser Health Authority infection control policies, Community Care Facilities Licensing and other applicable legislation.
·         Maintains up to date knowledge office safety regulations and other emergency policies and procedures and scheduling and coordination of safety drills with building stakeholders.
·         Organizes and assembles monthly administrative reports for the Senior Manager
·         Leads on maintaining high standards of work quality.
·         Participates in the rotation as ‘On Call’ during evenings, weekends, and holidays

 Qualifications

·         Position requires a university degree. Preference given to those with a degree in a relevant discipline, e.g., social services, business management. Equivalent experience and education accepted.
·         A minimum of three years of progressively responsible and effective leadership and management of shelters, supportive housing, or harm reduction settings.
·         Prior experience working with unionized staff is highly preferred.
·         Knowledge of BC Housing standards, shelter guidelines, and case management expectations.
·         Experience supporting individuals facing homelessness, substance use, mental health challenges, and chronic health issues.
·         Satisfactory completion of a criminal records check with vulnerable sector screening is required.
·         Satisfactory completion of Tuberculosis Screening form is required.
·         Satisfactory completion of Employee Immunization Record is required.
×           Required Training or Certification in:         
                         (a)  First Aid Level 1 with CPR
                         (b) Naloxone/overdose response
                         (c) Nonviolent crisis intervention
                         (d) Trauma informed practice

 Skills & Knowledge

·         Leadership & Supervision – ability to guide union staff while enforcing policies and collective agreement standards.

·         Harm Reduction Expertise – strong understanding of substance use, safer use practices, and overdose response.

·         Decision-Making Under Pressure – confident in emergencies, able to manage competing priorities.

·         Collaboration – works effectively across multidisciplinary teams.

·         Case Management – strong case management skills

·         Communication – clear, consistent, respectful, and documentation-focused.

·         Cultural Safety & Inclusion – applies anti-oppressive and decolonizing approaches.

·         Boundary Management & Professionalism – maintains ethical, client-centered practice.

·         Computer: proficient in MS Windows, Word, Excel, Email, and Internet, experienced in database management

Working Conditions

·         Supportive housing environment with exposure to crises, overdose events, and challenging behaviours.
·         Regular movement between shelter and supportive housing program spaces.
·         Flexibility required for shift coverage, evenings, weekends, and on-call rotations.
·         Light physical tasks, including responding to medical emergencies and supporting enhanced care unit operations.

Competencies:

Approach to Work

·         Demonstrates initiative, flexibility, adaptability, and resourcefulness.
·         Actively seeks and incorporates feedback to inform continuous self-improvement.
·         Sets goals, creates, and implements action plans, monitors progress, and evaluates results.
·         Adeptly manages competing tasks and uses time efficiently and effectively. 

Job Knowledge & Quality of Work

·         High degree of relevant and current job knowledge and skill.
·         Consistently produces accurate, thorough, high-quality work in a timely manner.
·         Builds and promotes a culture of health and safety in the workplace.
·         Implements and enforces best practices in health and safety within the workplace.

 Judgement & Decision-Making

·         Models independent thinking and creativity.
·         Demonstrates effective problem-solving skills.
·         Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action.
·         Exercises sound judgment in the best interests of the organization.

 Communication & Interpersonal Skills

·         Expresses themselves clearly and professionally both verbally and in writing.
·         Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations.
·         Has a manner, style and presence that makes a positive impression.
·         Listens to and considers others’ views.

 Personal Leadership

·         Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices.
·         Fosters enthusiasm, energy, and commitment.
·         Takes responsibility for personal actions, performance, and health.
·         Is reliable and accountable; shows up on time ready to work. 

 Teamwork & Collaboration

·         Effectively works with their colleagues to ensure organizational success.
·         Champions positive working relationships with staff and external stakeholders.
·         Supports an environment of openness, and champions teamwork and communication across programs.
·         Leverages the expertise and experience of others for organizational success.

People Leadership

·         Takes responsibility for the success of the organization.
·         Inspires, motivates and influences others in the organization.
·         Acts as an ambassador of the organization, promoting the values and mission.
·         Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity.  

People Management

·         Displays interest, concern and respect for their staff and their staff’s development.
·         Establishes clear roles, responsibilities, priorities and performance targets for staff.
·         Motivates, develops and retains a talented, high-performing team.
·         Gives recognition and acknowledgement to staff for their achievements. 

Task Leadership

·         Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit. 
·         Makes clear, consistent, transparent, and timely decisions.
·         Displays effectiveness, assertiveness, and persistence in the pursuit of program goals.
·         Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources. 

Task Management

·         Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies.
·         Delegates appropriately to fully utilize their staff to accomplish program goals.
·         Creates a sense of accountability for results.
·         Oversees and manages the organization’s resources, including ensuring sound financial management.

Title: Assistant Manager, Shelter Operations

Position Status: Full-time, 37.5 hours per week.
Location: Chilliwack (45867 Thretheway Avenue|Chilliwack, BC|V2P 1K4)
Reports to: Senior Manager, Housing
Salary Grade: Level – 5 ($ 67,567 - $ 73,320)
Schedule: Sunday to Thursday, 10am to 6pm (Please note that shift timings and scheduled days of the week for this position are subject to change to meet operational needs of the program.)

Job Summary

The Assistant Manager, Shelter Operations, along with Assistant Manager,  Supportive Housing, plays a key leadership role in the daily operations of a 42-bed low barrier emergency harm reduction shelter and provides on site support and coverage to an attached 49 unit supportive housing program, including 22 enhanced care units for tenants with complex physical, cognitive, or behavioral health needs.
 

This role supports the Manager in ensuring both programs operate safely, effectively, and in full alignment with BC Housing operational standards, harm reduction principles, trauma informed care, and union collective agreements.

The Assistant Manager provides supervision to unionized staff, oversees shift operations, responds to crises across the site, and ensures consistent service delivery for individuals with overlapping needs related to homelessness, substance use, mental health, and chronic health conditions.

Work Performed

Operational Leadership – Shelter & Supportive Housing

·         Support day to day operations of a 24/7 emergency shelter and same site supportive housing program.
·         Ensure compliance with BC Housing standards, service agreements, and reporting requirements.
·         Maintain safe, inclusive, low barrier environments across both programs.
·         Provide operational oversight when the Senior Manager is off-site, including decision-making authority during emergencies.
·         Coordinate communication flows between shelter and housing teams to maintain consistency.
·         Performs other duties as required. 

Leadership & Supervision

·          Provide on shift supervision, coaching, and direction to unionized frontline staff and case management team (shelter, housing, and enhanced care teams).
·         Assist the Senior Manager and Assistant Manager, Supportive Housing with recruitment, scheduling, grievances, investigations, and adherence to collective agreement provisions.
·         Recruits, interviews, and selects staff in consultation with Senior Manager and Human Resources.
·         Participate in performance evaluations, progressive discipline, and documentation.
·         Support onboarding, orientation, and ongoing training of all unionized staff.

Client/Tenant Support & Harm Reduction Practice

·         Promote and model harm reduction, trauma informed, culturally safe, and client centred practices.
·         Support shelter clients and housing tenants with:

• crisis intervention and de-escalation
• overdose prevention and response
• wellness checks and safety planning
• case management
• referrals and coordination with internal and external services

·         Ensure enhanced care units operate with consistent support for residents with increased medical, cognitive, or behavioural needs

Cross Site Crisis & Incident Management

·         Respond to behavioural, medical, and environmental emergencies across the shelter and the housing building.
·         Lead critical incident response when required, including overdose management, evacuation, conflict resolution, and safety interventions.
·         Ensure timely, accurate incident reporting to the Manager and BC Housing when applicable.
·         Follow up on incidents with staff debriefs and operational adjustments. 

Administrative, Compliance & Reporting Duties

·         Assist with BC Housing reporting requirements, including occupancy, incident summaries, inventory, and KPI data.
·         Maintain accurate logs, case notes, and shift communication tools.
·         Support financial tracking, petty cash, unit turnover processes, and supply/harm reduction inventory management.
·         Participate in audits, inspections, and continuous improvement initiatives

Quality Assurance

·         Ensures that Chilliwack’s Housing & Shelter programs operate in compliance with Phoenix Society Policy and Procedures and all relevant health and safety legislation.
·         Participate in the Occupational Health and Safety (OH&S) committee to ensure compliance with Workers' Compensation requirements, Fraser Health Authority infection control policies, Community Care Facilities Licensing and other applicable legislation.
·         Maintains up to date knowledge office safety regulations and other emergency policies and procedures and scheduling and coordination of safety drills with building stakeholders.
·         Organizes and assembles monthly administrative reports for the Senior Manager
·         Leads on maintaining high standards of work quality.
·         Participates in the rotation as ‘On Call’ during evenings, weekends, and holidays

 Qualifications

·         Position requires a university degree. Preference given to those with a degree in a relevant discipline, e.g., social services, business management. Equivalent experience and education accepted.
·         A minimum of three years of progressively responsible and effective leadership and management of shelters, supportive housing, or harm reduction settings.
·         Prior experience working with unionized staff is highly preferred.
·         Knowledge of BC Housing standards, shelter guidelines, and case management expectations.
·         Experience supporting individuals facing homelessness, substance use, mental health challenges, and chronic health issues.
·         Satisfactory completion of a criminal records check with vulnerable sector screening is required.
·         Satisfactory completion of Tuberculosis Screening form is required.
·         Satisfactory completion of Employee Immunization Record is required.
×           Required Training or Certification in:         
                         (a)  First Aid Level 1 with CPR
                         (b) Naloxone/overdose response
                         (c) Nonviolent crisis intervention
                         (d) Trauma informed practice

 Skills & Knowledge

·         Leadership & Supervision – ability to guide union staff while enforcing policies and collective agreement standards.

·         Harm Reduction Expertise – strong understanding of substance use, safer use practices, and overdose response.

·         Decision-Making Under Pressure – confident in emergencies, able to manage competing priorities.

·         Collaboration – works effectively across multidisciplinary teams.

·         Case Management – strong case management skills

·         Communication – clear, consistent, respectful, and documentation-focused.

·         Cultural Safety & Inclusion – applies anti-oppressive and decolonizing approaches.

·         Boundary Management & Professionalism – maintains ethical, client-centered practice.

·         Computer: proficient in MS Windows, Word, Excel, Email, and Internet, experienced in database management

Working Conditions

·         Fast-paced, 24/7 environment with exposure to crises, overdose events, and challenging behaviours.
·         Regular movement between shelter and supportive housing program spaces.
·         Flexibility required for shift coverage, evenings, weekends, and on-call rotations.
·         Light physical tasks, including responding to medical emergencies and supporting enhanced care unit operations.

Competencies:

Approach to Work

·         Demonstrates initiative, flexibility, adaptability, and resourcefulness.
·         Actively seeks and incorporates feedback to inform continuous self-improvement.
·         Sets goals, creates, and implements action plans, monitors progress, and evaluates results.
·         Adeptly manages competing tasks and uses time efficiently and effectively. 

Job Knowledge & Quality of Work

·         High degree of relevant and current job knowledge and skill.
·         Consistently produces accurate, thorough, high-quality work in a timely manner.
·         Builds and promotes a culture of health and safety in the workplace.
·         Implements and enforces best practices in health and safety within the workplace.

 Judgement & Decision-Making

·         Models independent thinking and creativity.
·         Demonstrates effective problem-solving skills.
·         Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action.
·         Exercises sound judgment in the best interests of the organization.

 Communication & Interpersonal Skills

·         Expresses themselves clearly and professionally both verbally and in writing.
·         Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations.
·         Has a manner, style and presence that makes a positive impression.
·         Listens to and considers others’ views.

 Personal Leadership

·         Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices.
·         Fosters enthusiasm, energy, and commitment.
·         Takes responsibility for personal actions, performance, and health.
·         Is reliable and accountable; shows up on time ready to work. 

 Teamwork & Collaboration

·         Effectively works with their colleagues to ensure organizational success.
·         Champions positive working relationships with staff and external stakeholders.
·         Supports an environment of openness, and champions teamwork and communication across programs.
·         Leverages the expertise and experience of others for organizational success.

People Leadership

·         Takes responsibility for the success of the organization.
·         Inspires, motivates and influences others in the organization.
·         Acts as an ambassador of the organization, promoting the values and mission.
·         Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity.  

People Management

·         Displays interest, concern and respect for their staff and their staff’s development.
·         Establishes clear roles, responsibilities, priorities and performance targets for staff.
·         Motivates, develops and retains a talented, high-performing team.
·         Gives recognition and acknowledgement to staff for their achievements. 

Task Leadership

·         Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit. 
·         Makes clear, consistent, transparent, and timely decisions.
·         Displays effectiveness, assertiveness, and persistence in the pursuit of program goals.
·         Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources. 

Task Management

·         Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies.
·         Delegates appropriately to fully utilize their staff to accomplish program goals.
·         Creates a sense of accountability for results.
·         Oversees and manages the organization’s resources, including ensuring sound financial management.

SCOPE AND PURPOSE:

As a key member of the Executive Management team, The Director of Operations reports directly to the Chief Financial Officer (solid-line reporting) and maintains a dotted-line reporting relationship to the Chief Operating Officer to support alignment with organizational operations and service delivery priorities.

The Director of Operations provides organization-wide leadership to support the effective delivery of services across all Phoenix Society sites and programs. The role ensures the organization has the operational infrastructure, systems, and supports required to meet strategic, regulatory, and service delivery objectives.

The Director oversees facilities and asset management, food services, capital planning, procurement, contracts and leases, risk management, business continuity planning, emergency preparedness and key operational projects. Working closely with the Executive Team and community partners, the Director of Operations supports operational excellence, organizational sustainability, and alignment with the mission and values of the Phoenix Society.

REPORTING RELATIONSHIPS:

The Director of Operations reports directly to the CFO and has responsibility for hiring, mentoring, evaluating performance, and disciplining the following reports:

·       Operations Manager

·       Manager of Food Services Contractors

·       Communications Coordinator

KEY DUTIES AND RESPONSIBILITIES:

·       Collaborates in the accreditation process, supports organizational readiness, and leads the implementation of accreditation recommendations and required standards across operations.

·       Contributes to organizational strategic planning in partnership with the Executive Team and leads the operational execution of approved strategic priorities, ensuring alignment across all sites and programs.

·       Participates, as appropriate, in community and sector initiatives to support partnership development and alignment with organizational priorities.

Facilities and Asset Management

·       Provides organization-wide leadership for facilities and asset management across all sites, ensuring buildings, residences, and grounds are safe, well-maintained, and operated to required standards.

·       Oversees preventative maintenance, repairs, renovations, and capital replacement planning to maximize the lifecycle of buildings and major equipment.

·       Manages procurement and administration of facilities-related contracts, service agreements, and lease arrangements.

·       Oversees lease management and tenant compliance.

·       Oversees strata relationships and obligations, including coordination with strata councils, compliance with strata requirements, and management of strata-related issues.

·       Ensures consistent quality, accountability, and operational standards across all facilities, including cleanliness, safety, and regulatory compliance.

·       Works collaboratively with the CFO to develop, maintain, and annually update the capital plan, including cost estimates and future building improvement initiatives.

·       Works with the Operations Manager to ensure approved capital initiatives are implemented as planned.

Food Services

·       Oversees food services operations across residential and program sites to ensure quality, safety, nutritional standards, and compliance with organizational and regulatory requirements.

·       Ensures food services are responsive to resident needs and aligned with operational standards and budgetary requirements.

·       Oversees procurement and contract management related to food services and supplies.

Project Management

·       Leads the planning, coordination, and delivery of construction, renovation, and facilities-related projects.

·       Leads organization wide strategy execution coordination as required

·       Develops project plans, timelines, budgets, and resource allocations, ensuring alignment with organizational priorities.

·       Oversees key stakeholders and contractors to ensure projects are delivered on time and within budget.

·       Identifies and mitigates project risks, resolves issues, and provides regular progress reporting to the Executive Team.

·       Ensures coordination of inspections and services to minimize disruption to residents, staff, and core operations.

Across Organizational Operations

·       Supports the coordination of organizational internal and external events. The Communications Coordinator reports to the Director of Operations for event planning and coordination functions, and works directly with the CEO on external communications and public messaging requirements.

·       Leads information technology (IT) projects, contract management and system analysis in collaboration with members of the executive team.

·       Supports the development and maintenance of the organizational risk management registry in collaboration with the CFO.

·       Leads the development, maintenance, and testing of the Business Continuity Plan (BCP), including facilitating exercises with Executive and Management teams.

·       Oversees disaster and emergency response coordination and systems ensuring alignment with regulatory requirements.

·       Supports accreditation and quality assurance activities, including CARF requirements, and OH&S

·       Leads the development and maintenance of systems to capture, organize, and share organizational information

Human Resource Management

·       Provides positive, inclusive leadership to staff, practicum students, and volunteers, fostering a collaborative, respectful, and professional work environment.

·       Oversees and evaluates recruitment and staffing strategies to ensure operational capacity across sites and programs.

·       Leads performance planning and review processes for direct reports, supporting accountability, growth, and alignment with organizational goals.

·       Identifies learning and development needs for staff and supports the planning and delivery of organization-wide training and professional development initiatives.

·       Organizes and facilitates staff meetings to support effective communication, collaboration, and developmental supervision.

Leadership

·       Models and reinforces the values of the Phoenix Society, providing leadership that supports engaged and accountable teams.

·       Effectively leverages the skills, expertise, and interests of staff, clearly defining responsibilities and providing appropriate authority to achieve results.

·       Provides leadership and guidance to management and staff, ensuring clear communication of decisions, priorities, and emerging challenges.

·       Fosters a respectful, inclusive, and psychologically safe work environment that supports staff wellbeing, safety, and professional growth.

·       Provides technical, operational, financial, personnel, and governance recommendations that add value to organizational decision-making.

·       Keeps the COO and CFO informed of significant operational developments, risks, and trends.

·       Promotes open, interactive communication that supports collaboration, partnership, and the advancement of the Society’s mission, vision, and objectives.

Other Duties

·       Performs other related duties as assigned to support organizational priorities.

Qualifications:

·       A Master’s degree and professional designation in a relevant discipline, or equivalent mix of education and experience in a related field

·       education and experience in a related field.

·       Minimum of 8 to 10 years recent, related experience in progressively more complex and senior management leadership roles in a large, multi-site organization, including significant experience with design, construction and maintenance of facilities projects and operations, preferably in a community setting.

·       Project Management Professional (PMP) certification with a strong understanding of formal project management methodologies

·       Proven experience in project management and operations Demonstrated ability to manage diverse teams

·       Experience overseeing construction projects with a demonstrated ability to lead projects of various sizes and see them through to completion

·       Understanding of Enterprise Resource Planning (ERP) implementation Budget management experience

PERSONAL ATTRIBUTES:

·       Strong interpersonal skills, ability to communicate and manage well at all levels of the organization. Be proactive and have strong problem solving, analytical and creative skills with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

·       High level of integrity and dependability with a strong sense of urgency and results-orientation. Skills in examining, developing, and recommending applicable policies and procedures

·       Demonstrated commitment to the organization’s mission is essential

Skills & Abilities:

Communication: Fluent in professional written and verbal communication; able to clearly convey information to staff, leadership, contractors, and external partners. Ability to translate complex operational issues into clear, actionable guidance.

Diversity & Inclusion: Ability to work respectfully with diverse populations and promote an inclusive, culturally responsive environment. Additional language skills that reflect community diversity are an asset.

Operational & Project Management Skills: Extensive experience leading multi-site operations, facilities, and capital projects. Strong ability to manage competing priorities, coordinate complex initiatives, and ensure high-quality project outcomes within budget and timelines.

Client- and Service-Centered Approach: Committed to supporting high-quality service environments that prioritize safety, dignity, and positive experiences for residents, staff, and community partners. Able to apply a non-judgmental, person-centered approach to operational decision-making.

Advanced Technical Skills: Proficient with Windows, MS Office (Word, Excel, PowerPoint), databases, digital tools, project management software, and ERP systems. Able to analyze systems and lead IT-related operational improvements.

Team Leadership & Collaboration: Experienced in leading and motivating diverse teams, building trust, sharing information, and fostering strong working relationships across departments. Encourages collaboration and supports coordinated planning and execution of organizational initiatives.

Initiative & Problem-Solving: Able to work independently, anticipate operational challenges, and initiate effective problemsolving processes. Demonstrated ability to respond swiftly and strategically in urgent or emergent situations.

Professionalism: Represents the organization with integrity, sound judgment, and a high standard of professional conduct. Models respectful communication and maintains confidentiality.

Feedback & Coaching: Able to give and receive feedback constructively. Demonstrated ability to coach, mentor, and support staff development.

Innovation & Adaptability: Flexible, creative, and solutions-focused. Comfortable navigating change and identifying improvements to processes, systems, and service delivery.

Risk Management & Preparedness: Strong ability to assess risk, support emergency preparedness, and maintain business continuity systems. Skilled in applying regulatory and safety standards across multiple sites.

Financial & Analytical Skills: Competent in operational and capital budget planning, cost analysis, and resource management. Able to make data-informed decisions that support organizational sustainability.

Presentation & Reporting: Effective at preparing and delivering presentations to executive leadership, board committees, and external partners. Able to synthesize complex information into clear reports and recommendations.

WORKING CONDITIONS:

·       Working in a multi-service organization requires the incumbent to function independently and frequently under pressure while managing multiple leadership and management tasks and functions.

·       Regular work is conducted in the day from Monday to Friday and some work occurs on evenings and weekends. Overtime hours without additional pay is required to accomplish the strategic goals and objectives of the Society.

Interested students should submit:

• A brief cover letter describing their interest and relevant experience.
• A résumé.
• (Optional) One or two writing samples (e.g., blog post, article, social media content).

Details of the Practicum Opportunity

Location: Phoenix Society, Surrey, BC (Hybrid – on-site and remote)
Reports to: CEO
Hours: Flexible (based on program requirements)
Term: Ongoing placements available (Winter)
Type: Unpaid practicum / academic placement

About Phoenix Society

•             Phoenix Society offers support to address, recover from, or reduce harms from substance use, as well as housing, health care, education, employment, and community inclusion. We prioritize the social determinants of health, applying the principles of health equity and social justice for underserved and marginalized populations.
  
  
•         We are deeply committed to reconciliation, equity, and stigma reduction — and to telling the stories that reflect the strength and diversity of the people and communities we serve.

Position Overview

·         Phoenix Society is seeking a Communications Practicum Student to help capture, craft, and share the human stories behind our mission.

·         Working closely with the Communications Lead and program staff, the student will collect impact stories from clients, alumni, and staff to build a storytelling database and create a social media post bank that highlights Phoenix’s programs, values, and community impact.

      This is an ideal opportunity for a student interested in communications, journalism, social work, marketing, or public relations who wants hands-on experience using storytelling as a tool for advocacy, engagement, and stigma reduction.

Key Learning Objectives

By the end of the placement, the student will:

• Develop practical interviewing, writing, and content creation skills in a non-profit setting.
• Learn trauma-informed and ethical storytelling approaches.
• Build experience translating impact data and interviews into engaging public communications.
• Contribute to internal and external campaigns that promote awareness and reduce stigma around mental health and substance use.
• Gain exposure to organizational communications planning and media relations.

Key Responsibilities

• Conduct and transcribe interviews with clients, alumni, and staff (with supervision and consent).
• Write short-form and long-form stories for newsletters, the website, and internal publications.
• Create social media posts and story templates for Phoenix’s social media platforms (Facebook, Instagram, LinkedIn, etc.).
• Organize collected stories into a storytelling and impact database categorized by theme (e.g., recovery, innovation, reconciliation, community).
• Support photography or short video projects (as appropriate).
• Assist in preparing content for the annual report and donor updates.
• Collaborate with staff to ensure accuracy, confidentiality, and respectful representation.

Qualifications

• Current student in Communications, Journalism, Public Relations, Digital Media, Marketing, or Social Work (or related field).
• Satisfactory completion of a Criminal Records Check through Phoenix Society
• Strong writing, editing, and storytelling skills.
• Interest in social impact, recovery, and community development.
• Respectful, empathetic communication style with diverse populations.
• Comfortable working independently and collaboratively.
• Basic knowledge of social media platforms and content planning tools.
• Photography, video editing, or graphic design skills considered an asset.

Supervision and Support

The practicum student will be placed under Director, Human Resources, and will be directly supervised by the CEO. Regular check-ins will provide feedback, guidance, and professional development opportunities.

Benefits

• Practical, portfolio-ready experience in community storytelling and social impact communications.
• Opportunity to contribute to meaningful advocacy and awareness campaigns.
• Mentorship from experienced non-profit and communications professionals.
• Flexible schedule to meet academic requirements.

Number of Positions: 1

Competition Number: C164

Location: Bentley Place

Position Status: Part Time

Shift Timings & Days: (Saturday - Sunday) 12:00 am - 08:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until May 18th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Title: Registered Clinical Counsellor (Grid 12)

Number of Positions: Multiple

Competition Number: H7

Location: Main Campus

Position Status: Casual (On Call)

Reports to: Senior Manager, Mental Health and Substance Use
Compensation: $44.85 - $56.02

Job Summary:

The Registered Clinical Counsellor provides counselling and support to individuals experiencing mental health and substance use issues. This position facilitates the recovery and capacity building of residents to maximize their social and economic, and other life potentials and support their goals for successful independent living in the community.

This may include confidential individual or group counselling; tailored client care plans; and referrals for additional treatment. The position will also provide education to individuals and groups on mental health and addiction related topics. The Clinical Counsellor is familiar with other services and resources in the community and works closely to provide information and support when required.

Responsibilities:

Program Management:

• Conduct integrated services assessment interviews, ensuring clients’ privacy and the confidentiality of their personal information
• Assess clients’ suitability for the program and makes referrals to other agencies when necessary
• Orient clients to the program by educating them on recovery maintenance, relapse prevention, and personal and life management
• Maintain accurate client records (e.g., assessment data, client care plan, goal setting, case notes and discharge summaries, behaviour contracts, incident reports, medication logs, etc.), reports, and statistics required by management.
• Ensure that all required documentation is complete and on time
• Work with the integrated addiction services team on clients’ case planning and concerns. Ask for assistance from colleagues and/or managers when required. Communicate with clients’ case managers, care teams, social workers, probation services, etc., as required
• Make arrangements for facilities and materials necessary for group sessions
• Assist with program evaluation and obtain client feedback through questionnaires and surveys on services provided

Client Services:

• Act as a positive role model, coach, advisor and leader for clients
• Teach clients effective social and interpersonal skills through daily groups and through the tasks of appropriate daily living and social activities
• Create and maintain a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members and the value of responsible concern for oneself and others
• Work with clients and the integrated addiction services team to develop client care plans (e.g., health, housing, education, employment, etc.), recovery maintenance plans and relapse prevention plans
• Assist clients with identifying high risk situations, relapse prevention planning and responding should a relapse occur (e.g., processing, safety planning, etc.)
• Monitor clients’ progress and modify client care plans as necessary
• Orient client volunteers and provide coaching, guidance, and feedback on assigned tasks
• Identify and act on changing dynamics of groups by assessing verbal and non-verbal responses and checking in regularly with participants
• Act on issues that affect the safety and stability of the residential program environment

Counselling:

• Respond appropriately and effectively to clients who are typically in various stages of recovery, have difficulty self-regulating and problem solving, and who may have physical, mental, social, legal and financial challenges
• Demonstrate a working knowledge of accepted counselling approaches, i.e., solution-focused therapy, addiction counselling, cognitive re-structuring, behaviour therapy, and client-centred therapy with the focus on building the client’s internal capacity and potential to change
• Act as an approachable, friendly, and ethical representative of the Society by building rapport with clients, enhancing clients' motivation for positive change and encouraging clients to make healthy lifestyle choices
• Provide individual and group counselling to clients affected by substance use, mental health challenges, trauma, homelessness, criminal justice involvement and other poverty related issues in a professional and ethical manner, reflecting evidence-based practices and clinical experience
• Explore the nature of clients’ problems and their meaning for the client and significant others
• Assist clients in problem solving and decision-making by fostering the client’s ability to recognize problems and to determine paths of solutions
• Help the client mobilize resources to resolve their problems and/or modify attitudes and values
• Facilitate learning of healthy choices, coping skills, relationships and boundaries; effective communication and conflict resolution; and positive parenting techniques
• Respond to clients' requests and crises in a responsible, timely and flexible manner
• Respond to the feelings, attitudes, values, and concerns of clients with empathy and respect for their life journey
• Facilitate Relapse prevention and Transitional Housing Community meetings

Qualifications:

• A Masters Degree in counselling and registration with BCACC
• 3 to 5 years of experience in community social services sector and working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Demonstrated knowledge of the population health framework, social determinants of health, the biopsychosocial model of addiction, and concurrent disorders
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required along with Covid19 immunization records

Skills & Knowledge:

• Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, homelessness, and addictions counselling
• Good knowledge of the BC Mental Health Act
• Good knowledge of facilitation, mediation, and conflict resolution techniques
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong case management, teaching/training, clinical support and consultation skills
• Strong therapeutic skills in the areas of individual and group therapy with adults with substance use and/or concurrent disorders
• Strong skills in Windows, Microsoft Word, Excel, and database management systems
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners
• Ability to lead and work in a trauma-informed practice
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work:

• Demonstrates initiative, flexibility, adaptability, and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates, and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively
• Has good professional boundaries
• Documentation must be complete by the end of each shift, rather than a last-minute approach

Job Knowledge & Quality of Work:

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making:

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills:

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership:

• Models the organization’s core values of social justice, teamwork, social innovation, and strength- based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work
• Supervises practicum students and acts as a role model 

Teamwork & Collaboration:

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 18th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 9.02.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C163

Location: Phoenix Center (Main Campus)

Position Status: Full Time

Shift Timings & Days: (Friday - Tuesday) 12:00 am - 08:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until May 14th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: Multiple

Competition Number: C162

Location: Phoenix Center (Main Campus)

Position Status: Casual (On-Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni of the facility by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.

Responsibilities:

• Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support, peer support and facilitating peer-based recovery groups, in accordance with pre-established goals and objectives.
• Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences
• Supports skill building, goal attainment, empowerment and recovery through peer mentorship
• Provides emotional support.
• Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Provide practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery
• Provides input to case planning and goal setting
• Meet operational needs a required, including the safety of the building and occupants
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Practice and encourage respects, trust, empathy, and integrity in interactions with residents
• Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team
• Performs other related duties as required or assigned

Qualifications:

• High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
• Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues
• Experience leading or participating in community groups
• Experience providing one-on-one support in a relevant setting
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid driver’s license is required

Skills & Knowledge: 

• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Strong critical thinking, decision-making, and problem-solving skills
• Ability to perceive situational or other stressors that elevate risk and act proactively in response
• Ability to engage and involve adults in support and learning activities
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 14th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C161

Location: Bentley Place

Position Status: Part Time

Shift Timings & Days: (Friday - Monday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 1) $24.05 - $25.82

Job Summary:

The Housekeeper at Phoenix Society performs heavy to light cleaning duties to ensure that the suites and common areas in the facility are in a clean and orderly condition, working in tandem with other janitorial staff and volunteers. Key responsibilities include: cleaning floors; shampooing rugs; washing walls and windows; removing garbage; laundry; cleaning appliances; and notifying management when any supplies or repairs are required.

Responsibilities: 

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Strip, seal, finish and polish floors as required
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture, fixtures and appliances
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Make beds and keep linens in stock as needed;
• Performs laundry duties such as washing linens and clothing.
• Follow procedures for the use of chemical cleaners and power equipment
• Perform other duties as requested

Maintenance Services

• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Notify managers concerning the need for major repairs, minor renovations,  or building operating systems service
• Requisition supplies and equipment needed for cleaning and maintenance duties
• Maintain and organize cleaning equipment, materials and supplies
• Perform other duties as required

Qualifications:

• Academic: Successful completion of Grade 12
• 1 to 3 years of related experience providing custodial and/or housekeeping services
• Related post-secondary and WHMIS training is an asset
• Valid Class 5 driver’s license is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in custodial services and/or housekeeping
• Ability to perform heavy to light cleaning duties including heavy lifting, climbing stairs, and standing for extended periods of time
• Basic computer skills including Microsoft Office.
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills
• Ability to work with little supervision and maintain a high level of performance       
• Ability to work independently and contribute to team settings
• Flexibility to work during evenings and weekends, and be on call, as needed
• Excellent ability to work under pressure in a diverse, fast-paced, and dynamic environment
• Experience in providing a person centered and community minded environment with marginalized people is an asset.       

Competencies:

Approach to Work 

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results 
• Adeptly manages competing tasks and uses time efficiently and effectively 

Job Knowledge & Quality of Work 

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace (What does enforce mean? Is it up to this position to enforce?)

Judgement & Decision-Making 

• Models independent thinking and creativity  
•  Demonstrates effective problem-solving skills 
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills 

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership 

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices 
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success 
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Internal applications will be accepted until May 13th, 2025, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: Multiple

Competition Number: C160

Location: Rising Sun

Position Status: Casual

Reports to:  Senior Manager, Clinical Operations and Services

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Health Care Aide at Phoenix Society works under the functional direction of a Licensed Practical Nurse or other designate, and in cooperation with the interdisciplinary team, to assist in the delivery of client care in accordance with established policies, standards and procedures.

Responsibilities:

Client Services

• Assist and support clients with their life skills and pre-established care plans
• Greet patients/clients/families, assist with storage of personal belongings and creation of a safe/comfortable environment, provide orientation of room and unit, and maintain confidentiality and respect for the patient’s rights and privacy
• Assist in the delivery of nursing care under the functional direction of a Licensed Practical Nurse or designate and perform duties such as recording of blood pressure, temperature, pulse, respiration, height and weight; administering sterile and/or non-sterile dressings; supporting personal hygiene such as bathing, grooming, oral care and feeding as required; assisting clinicians in positioning and holding children during procedures; and obtaining specimens such as urine
• Observe and monitor patient/client progress, symptoms and behavioural changes. Report significant observations such as discomfort and/or pain, changes in vital signs, weight, body measurements, skin breakdowns, unusual incidents and/or accidents, and feedback from the client into the care planning progress to the Licensed Practical Nurse or designate
• Respond to call bells/alarms by alerting the appropriate health care team member and/or assisting as necessary. Respond to emergent situations by calling appropriate code and assisting care team in accordance with unit/program guidelines
• Utilize mechanical aides such as specialty beds, lifts, slide boards, mobilizers, wheelchairs and stretchers to transport clients. Provide assistance with positioning, lifting and/or transferring clients utilizing established lifting/safety techniques, and accompany patient/clients to provide assistance
• Retrieve lab results and patient information from external systems
• Provide input regarding improvements to client care and the efficient and safe operation of the area

Operations

• Maintain a clean and safe environment; ensure call light/bell is within reach, make beds, apply side-rail requirements, empty urine bags, handle workplace hazardous materials according to procedures, and report all incidents, equipment problems and potential safety issues
• Prepare room for discharge cleaning and/or assist in room setup. Remove bed linen and forward to laundry; make beds; empty/clean fridge; and removes extra supplies in accordance with established procedures
• Clean equipment in the shared space such as wipe washing exam tables, wall mounted exam equipment, blood pressure units, overhead lamps, and measurement scales prior to the next patient
• Maintain supplies in utility areas, supply cupboards, resident washrooms, bedside tables and storage areas; check supply sheets to identify items and quantities required; notify others of depleting stock and replenish accordingly; tidy supply cupboards, shelves and other areas
• Participate in team meetings, discussions and/or related training sessions

Administration

• Perform related clerical duties such as answering telephones; providing general information; ensuring requisitions are labelled with patient demographics; maintaining patient flow; requesting, collecting, filing, or returning charts to the appropriate department

Qualifications:

• Grade 12
• Resident Care Attendant Certificate and current registration with the BC Care Aid registry is required
• Recent, related experience of one year providing trauma-informed acute or community health nursing care/services to patients who have a combination of physical, psychiatric and/or concurrent substance abuse/misuse disorders, or equivalent Or an equivalent combination of education, training, and experience Or other Qualifications determined to be reasonable and relevant to the level of work
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required
• Valid driver’s license is required

Skills & Knowledge:

• Knowledge of community health nursing theory including mental health and addictions, communicable diseases, primary care and practice within a patient/family-centered approach
• Knowledge of facilitation, mediation, and conflict resolution techniques
• Knowledge of computer literacy to operate a computerized patient care information system and word processing, spreadsheet, Internet and e-mail software
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 12th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C159

Location: Bentley Place

Position Status: Full Time

Shift Timings & Days: (Monday - Friday)  04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni of the facility by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.

Responsibilities:

• Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support, peer support and facilitating peer-based recovery groups, in accordance with pre-established goals and objectives.
• Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences
• Supports skill building, goal attainment, empowerment and recovery through peer mentorship
• Provides emotional support.
• Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Provide practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery
• Provides input to case planning and goal setting
• Meet operational needs a required, including the safety of the building and occupants
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Practice and encourage respects, trust, empathy, and integrity in interactions with residents
• Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team
• Performs other related duties as required or assigned

Qualifications:

• High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
• Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues
• Experience leading or participating in community groups
• Experience providing one-on-one support in a relevant setting
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid driver’s license is required

Skills & Knowledge: 

• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Strong critical thinking, decision-making, and problem-solving skills
• Ability to perceive situational or other stressors that elevate risk and act proactively in response
• Ability to engage and involve adults in support and learning activities
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 10th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C158

Location: Bentley Place

Position Status: Part Time

Shift Timings & Days: (Saturday - Sunday) 04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until May 10th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C157

Location: Bentley Place

Position Status: Full Time

Shift Timings & Days: (Monday - Friday) 08:00 am - 04:00 pm

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until May 10th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C156

Location: Phoenix Center (Main Campus)

Position Status: Full Time

Shift Timings & Days: (Monday - Friday) 09:00 am - 05:00 pm

Reports to: Manager of Operations

Compensation: (Grid 15) $28.72 - $30.71

Job Summary:

The Facilities Technician is responsible for the implementation and adherence of best practices around facility maintenance at our various sites and is a full-time position. This role is responsible for conducting and coordinating routine and non-routine maintenance activities for all Phoenix facilities, provides oversight to safety and efficiently performs work activities.  It handles various areas of business repair and aids in the implementation of maintenance procedures. 

Responsibilities:

Facilities Maintenance

• Promotes and maintains a welcoming environment for residents, guests and staff, maintaining a positive demeanor when interacting with others
• Ensures that Phoenix Society’s facilities are maintained to a high standard of care, ensuring we meet licensing and safety standards
• Provides overall maintenance repairs and project coordination to ensure that work is planned and executed safely and efficiently
•  Works with the supervisor and management teams to document and align processes for outside services
• Liaises with contractors for site work that is beyond the scope of the Phoenix maintenance team
• Oversees the development of maintenance procedures. Makes recommendations for the development of new and/or modifications to existing procedures
• Performs on-site work scoping and estimating for routine and non-routine maintenance activities
• Assists in implementing improvements to facility performance and equipment maintenance strategies
•  Assists in turnaround planning and scheduling as required
• Acts as the on-site management representative and liaison when the management team is off site
• Responds to maintenance and repair requests, emergency or otherwise
• Proactively inspects grounds, facilities, and equipment to determine if repairs or preventive maintenance is required
• Responds to and plans for completion of maintenance tasks,  as requested by their managers
• Detects, identifies and repairs building deficiencies, in coordination with management
• Completes safety checks and conducts routine maintenance on systems and equipment, including maintaining records of this work
• Performs general maintenance tasks for the buildings, such as painting, power washing, major clean ups, event setup/take down
• Assists with administrative tasks including, but not limited to, maintaining inventory systems, filing, records keeping, and purchasing system
•  Other duties that may be assigned

Qualifications:

• Academic:  Successful completion of Grade 12
•  1 to 3 years of related experience such as  facilities maintenance and/or light construction tasks including basic carpentry, plumbing, electrical and finishing work
• Related post-secondary and WHMIS training is an asset
• Driver’s License: Class 5 license accompanied by suitable drivers abstract
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in facilities operations and maintenance
• Ability to do work inside and outdoors, and significant physical activity, including heavy lifting, climbing ladders and stairs, and standing for extended periods of time
• Computer: proficient in MS Windows, Word, Excel, Outlook, Internet and databases
• Superior time management, organizational skills, and the ability to multi-task
• Ability to successfully collaborate with diverse personalities and communicate professionally and respectfully with all levels of the organization
• High energy level, positive attitude, willingness to learn and grow
• Exhibits a professional demeanor
• Appreciative of, and adaptable to, a diverse and multicultural environment
• The ability to function independently while managing multiple tasks and able to adapt to change is an ongoing expectation of this position
• Flexibility to work during evenings and weekends, and be on call, as needed

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Ability to work independently and contribute to team settings
• Excellent ability to work under pressure
• Embody a philosophy of professionalism, excellence, health and wellness at all times
• Exceptional communication and interpersonal skills
• Effective use of time and resources
• Service and results oriented
• Able to work in a diverse, fast-paced, and dynamic environment
• Maintain knowledge of all Phoenix policies, procedures, and protocols
• The ability to think creatively and present new ideas
• Ability to use discretion, judgment, tact, and poise in regard to confidential and sensitive information
• Experience in providing a person centered and community minded environment with marginalized people

Closing Details:

Closing Date

Internal applications will be accepted until May 07th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Location: Phoenix Center (Main Campus)

Position Status:  Full-time 37.5 hours per week.

Reports to: Director – Mental Health Substance Use.

Supervises:  Directly supervises all program and support staff. 

Compensation: $79,950 - $96,867

Job Summary:

The Senior Manager, Mental Health & Substance Use, along with the Senior Manager, Clinical Operations & Services, will lead Phoenix Society’s Provincial Facility-Based Treatment programs for adults, young adults, and youth over the age of 17 who require live-in treatment and supports for severe levels of substance use and mild to moderate mental health concerns. In addition, the Senior Manager, Mental Health & Substance Use oversees the staff at Phoenix Society’s short-term stabilization program (Phoenix House) and the Phoenix Centre Transitional Housing Program

The incumbent ensures that policy, procedures, protocols, programs/curriculum, and standards of care reflect best practices and are consistent with safe and effective care delivery principles. They will provide leadership and clinical oversight to a multi-disciplinary team. The incumbent will also ensure compliance with appropriate licensing and standards, including the Community Care and Assisted Living Act and Commission on Accreditation of Rehabilitation Facilities (CARF), BC Mental Health Act, and Adult Care Regulations.

The incumbent ensures that the day-to-day operations of the service are delivered in accordance with Phoenix Society’s philosophy, policies, and procedures and holds the safety and well-being of the people in care and staff as their priority concern. This position provides ongoing program supervision, performance coaching, education, mentoring, clinical oversight, and evaluation of all program employees, and, as a member of the MHSU Leadership Team, participates in a variety of agency and community initiatives and committees.

Qualifications:

Education:

• Master’s degree in a relevant field of study.
• Registered Social Worker or Registered Clinical Counsellor with active BC registration.
• 5+ years of management/leadership/supervisory experience preferred.
• Training and experience providing evidence-based responses to alcohol use disorder, substance use disorder, and concurrent disorders.
• Experience working within or leading facility-based/residential services.
• 5+ years of experience working in the addictions/substance use treatment field.

Other:

• Standard First Aid - with CPR-C-AED certificate (Valid).
• Nonviolent Crisis Intervention Training certificate preferred.
• Satisfactory completion of a criminal records checks with vulnerable sector screening.
• Satisfactory completion of Employee Immunization Record form is required.

Duties and Responsibilities:

Program Management/ Leadership:

• Works collaboratively with the Senior Manager, Clinical Operations & Services to lead the multidisciplinary team and monitor the day-to-day operations of the program.
• Supports service delivery at the Phoenix House Stabilization Program and Phoenix Centre Transitional Housing Program.
• Provides supervision to the Phoenix Centre Transitional Housing Program Manager, Peer Support Coordinator, Phoenix House Supervisor, Assistant Manager, MHSU, and the multidisciplinary team at MHSU (i.e., provincial treatment programs and YAYA STAR).
• Ensures that the required policies, procedures, and standards are being upheld.
• Provides leadership and guidance to staff in planning and developing service plans, case conferencing, and case management.
• Provides leadership in the delivery of culturally informed and culturally safe services for Indigenous clients and communities, including collaboration with and supervision of the Indigenous Cultural Liaison to support culturally responsive and respectful service delivery.
• Holds regular staff/team meetings to meet program and staff needs.
• Uses a collaborative leadership style to fully engage employees in both program development, service delivery, and service improvement.
• Translates the strategic goals and priorities of the organization into achievable and measurable outcomes and operational plans.
• Adeptly manages competing tasks and uses time efficiently and effectively.
• Engages in research and gap analysis that support the development of new services, enhanced service options, best practices, and service coordination protocols.
• Develops and/or supports program proposals and grant applications, as required.
• Liaises with mental health and substance use services, including funders, community partners, and health authorities.

Performance Quality Improvement:

• Develops and annually updates program logic models; conducts program
• Develops and ensures implementation of each program’s goals and objectives in alignment with the Phoenix Model of Care.
• Develops relevant program policies, procedures, forms, etc.
• Responds to participant, family, community, or employee concerns and complaints, as per policy guidelines.
• Ensures the reporting of critical Incidents and WorkSafeBC incidents as per licensing and regulatory requirements and ensures compliance with Occupational Health and Safety requirements.
• Maintains a working knowledge of all relevant program accreditation standards.
• Tracks all relevant program data and provides quarterly CQI report data.
• Actively seeks and incorporates feedback to inform continuous improvement.

Clinical:

• Provides direction, guidance and support to staff around service recipient care, clinical decision-making, team processes, and on an as-needed basis.

Contract Deliverables:

• Maintains a working knowledge of all program contract deliverables and ensures these are being met in a timely and consistent manner.
• Liaises directly with community partners and funders as required with regard to case planning and consultation, case tracking, mutual training needs, service coordination, and teamwork.

Site/ Facility Management:

• Ensures the physical site adheres to all health and safety regulations and guidelines, including but not limited to Phoenix Society’s Health and Safety policy and Community Care and Assisted Living regulations.
• Maintains the site as clean, comfortable, and safe.
• Works in collaboration with the Facilities Manager and housekeeping staff to achieve required site standards.

Human Resources:

• Maintains a working knowledge of all relevant agency personnel policies, procedures, and standards. Contributes to the evolution of policies, forms and procedures as required.
• Ensure compliance with all Collective Bargaining Agreements.
• Works in collaboration with Human Resources to recruit, onboard, orient, train, develop, retain and compensate staff.
• Develops and implements a staff schedule consistent with requirements regarding adequate staff coverage and staff to participant ratios.
•  Completes callouts for vacant shifts to ensure adequate staff coverage and staff to participant ratios.
•  Provides regular supervision to all program staff including ongoing performance management, a formal, annual performance review and development of a training plan.
• Reviews and approves time sheets; vacation accrual and requests; provides follow up re: time management issues.

Program Budgets:

• Provides input into the annual program budget development process.
• Manages and closely monitors program budgets.
• Approves and submits all employee and program expense claims for reimbursement in a timely manner.

Program Reporting:

• Ensures that program data is accurately submitted, as per contractor and agency requirements.

Community Development:

• Participates in community committees and initiatives relevant to the program, and in regional/provincial groups, as time permits.

Agency Participation:

• Actively participates in the Agency’s Leadership Team and Continuous Quality Improvement processes, and other relevant working committees, as requested.
• Attends regular supervision with the Director including an annual performance review and development of a training plan.
• Participates in professional development relevant to this position.
• Is part of the agency on-call manager rotation.
• Performs other related duties as required.

Additional Skills:

• Knowledge of trauma-informed practices, harm reduction modalities, and adult learning approaches.
• Working knowledge of BC Mental Health Act, Adult Care Regulations, Community Care and Assisted Living Act, and other facilities and community standards.
• Working knowledge of Alcohol and Substance Use Disorder treatment approaches including the range of Opioid Agonist Treatments.
•  Demonstrated work experience in direct service to individuals including case management experience, interviewing and assessment skills, cultural competency.
• Demonstrated experience working with Indigenous staff, clients and communities, and providing culturally informed, culturally safe, and trauma-informed services.
• Proven skills and experience with providing case planning support; clinical supervision; and strong team leadership skills.
• Working knowledge of the community social service and health systems and networks, provincially and locally.
• Excellent crisis management, decision-making, conflict resolution, time management, boundaries, and problem-solving skills.
• Research, program/proposal development, gap analysis, program evaluation, outcome measures skills and experience.
• Working knowledge of youth, young adult and adult learning and community development principles as well as group facilitation and presentation skills.
• Excellent interpersonal, oral and written communication skills; strong computer skills and other uses of technology.
• Ability to work with considerable independence and discretion.
• Ability to build strong, collaborative working relationships with community stakeholders as well as with internal teams and groups.

Additional Information:

This position requires you to work in a potentially stressful environment and may deal with participants in crisis situations. Managing emergency situations is an ongoing expectation of this position. Program activities require a moderate level of physical fitness to effectively carry out the duties of the position. On-call hours and evening and weekend work are applicable to this position

Closing Details:

Closing Date

Internal applications will be accepted until Friday May 08th, 2026, 04:00 pm

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C155

Location: Phoenix Center (Main Campus)

Position Status:  Part Time

Shift Timings & Days : (Thursday - Saturday) 03:00 pm - 11:00 pm

Reports to: Senior Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:
The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well-being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.

Client Services:

• Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.e., introduce and explain services provided, facility tours, complete program orientation, etc.)
• Actively engage with and develop relationships with at-risk youth and young adults 17-24 years of age
• Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providers
• Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreational opportunities, etc.
• Assist clients with the completion of instrumental daily activities, including household upkeep and community participation
• As per pre-established care plans, work collaboratively with other staff to assist youth in attaining short and long-term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team.
• Assist youth with accessing external community supports and accompany them if needed
• Respond to any medical emergencies or potential behavioral, mental health, emotional, or substance use concerns using pre-established trauma-informed practice.
• Maintain the cleanliness and safety of the residence, including laundry as needed 
• Manage youth case files, including all relevant reporting and documentation
• Attend all training and meetings as directed by your manager
• Complete room searches and room cleans upon client discharging from program
• Monitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients’ whereabouts, etc.
• Complete critical incident reports as per policy
• Other duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year providing community social services to youth and young adults and working with youth and young adult populations, substance use services, mental health, corrections, etc., or equivalent
• Valid Class 5 driver’s license with clean driver’s abstract
• Standard First Aid with CPR-C-AED certificate preferred
• Food Safe certificate preferred
• Non-Violent Crisis Intervention training certificate preferred
• Food Safe Certification is required

Skills & Knowledge:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to teach.
• Physical ability to carry out the duties of the position.
• Ability to organize work

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

•  Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance, and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 04th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C153

Location: Phoenix Center (Main Campus)

Position Status:  Part Time

Shift Timings & Days : (Sunday, Monday) 11:00 pm - 07:00am

Reports to: Senior Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:
The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well-being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.

Client Services:

• Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.e., introduce and explain services provided, facility tours, complete program orientation, etc.)
• Actively engage with and develop relationships with at-risk youth and young adults 17-24 years of age
• Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providers
• Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreational opportunities, etc.
• Assist clients with the completion of instrumental daily activities, including household upkeep and community participation
• As per pre-established care plans, work collaboratively with other staff to assist youth in attaining short and long-term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team.
• Assist youth with accessing external community supports and accompany them if needed
• Respond to any medical emergencies or potential behavioral, mental health, emotional, or substance use concerns using pre-established trauma-informed practice.
• Maintain the cleanliness and safety of the residence, including laundry as needed 
• Manage youth case files, including all relevant reporting and documentation
• Attend all training and meetings as directed by your manager
• Complete room searches and room cleans upon client discharging from program
• Monitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients’ whereabouts, etc.
• Complete critical incident reports as per policy
• Other duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year providing community social services to youth and young adults and working with youth and young adult populations, substance use services, mental health, corrections, etc., or equivalent
• Valid Class 5 driver’s license with clean driver’s abstract
• Standard First Aid with CPR-C-AED certificate preferred
• Food Safe certificate preferred
• Non-Violent Crisis Intervention training certificate preferred
• Food Safe Certification is required

Skills & Knowledge:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to teach.
• Physical ability to carry out the duties of the position.
• Ability to organize work

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

•  Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance, and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 04th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C154

Location: Chilliwack, BC

Position Status: Full Time

Shift Timings & Days: (Monday - Friday) 04:00 pm - 12:00 am

Reports to: Senior Manager

Compensation: (Grid 30) $31.98 - $33.84

Job Summary:

The Program Supervisor is accountable for the daily operations of the facility  and ensures that operational and quality standards are always maintained. Works to ensure a safe, well maintained, and healthy environment

Staff Supervision

• Provides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks and routines.
• Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program.
• Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position.
• Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.
• Ensures that all documentation for shift tasks, responsibilities and routines are completed.
• Act as representative of Rowat program in the OHS committee
• Performs other tasks and duties as required.

Client Support

• Role Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities.
• Environmental Support - Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others.
• Monitors - residents' behavior and activities and reports to program director, if necessary.

Qualifications:

•  Diploma in Community Social Service
• 2 years of supervisory experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Experience in a non-profit setting is an asset
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid Class 5 driver’s license is required

Skills & Knowledge:

•  Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 04th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C152

Location: The Nest

Position Status: Full Time

Shift Timings & Days: (Sunday - Thursday) 03:00 pm - 11:00 pm

Reports to: Program Manager

Compensation: (Grid 30) $31.98 - $33.84

Job Summary:

The Program Supervisor is accountable for the daily operations of the facility  and ensures that operational and quality standards are always maintained. Works to ensure a safe, well maintained, and healthy environment

Staff Supervision

• Provides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks and routines.
• Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program.
• Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position.
• Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.
• Ensures that all documentation for shift tasks, responsibilities and routines are completed.
• Act as representative of Rowat program in the OHS committee
• Performs other tasks and duties as required.

Client Support

• Role Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities.
• Environmental Support - Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others.
• Monitors - residents' behavior and activities and reports to program director, if necessary.

Qualifications:

•  Diploma in Community Social Service
• 2 years of supervisory experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Experience in a non-profit setting is an asset
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid Class 5 driver’s license is required

Skills & Knowledge:

•  Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 03rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C151

Location: Surrey (TBD)

Position Status: Part Time

Shift Timings & Days: (Saturday - Sunday) 04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 29th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C150

Location: The Nest

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  10:30 am - 06:30 pm

Reports to: Program Manager

Compensation: (Grid 9) $27.33 - $29.24

Job Summary:

The Cook at Phoenix Society is responsible for preparing meals and following established recipes. Key duties include preparing ingredients, adhering to the menu, and following food health and safety procedures. The position is required to cook, clean, assist other kitchen staff, and deliver food in a fast-paced environment. The Cook ensures that menu items are of high quality and distributed in a timely fashion. Also from time to time able to work for sister sites and phoenix food truck as needed.

Responsibilities:

• Set up, clean and organize work stations with all necessary supplies
• Prepare ingredients for the day; wash, chop and season meat, vegetables, etc.
• Prepare and cook menu items according to nutritional standards with other kitchen staff
• Handle multiple food orders at one time
• Deliver menu items to clients as required
• Store and dispose of any food properly
• Ensure sufficient stock and inventory of food, supplies and equipment
• Sanitize and clean work stations and kitchen supplies
• Comply with health and safety and sanitation standards
• Ensure that food is distributed in high quality and in a timely fashion
• Perform other duties as required

Qualifications:

• High school diploma or equivalent
• Red Seal certification is required
• 1 to 3 years of experience in preparing, cooking and delivering meals
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Excellent knowledge of daily meal preparation
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to follow all food health and safety regulations
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 27th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C148

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Friday - Sunday)  04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date:

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 5

Competition Number: C118

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday)  12:00 am - 08:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 5

Competition Number: C117

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  12:00 am - 08:00 am 

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 4

Competition Number: C113

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday)  04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 5

Competition Number: C112

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 5

Competition Number: C116

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  08:00 am - 04:00 pm

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C135

Location: Chilliwack, BC

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 9) $27.17 - $28.97

Job Summary:

The Cook at Phoenix Society is responsible for preparing meals and following established recipes. Key duties include preparing ingredients, adhering to the menu, and following food health and safety procedures. The position is required to cook, clean, assist other kitchen staff, and deliver food in a fast-paced environment. The Cook ensures that menu items are of high quality and distributed in a timely fashion. Also from time to time able to work for sister sites and phoenix food truck as needed.

Responsibilities:

• Set up, clean and organize work stations with all necessary supplies
• Prepare ingredients for the day; wash, chop and season meat, vegetables, etc.
• Prepare and cook menu items according to nutritional standards with other kitchen staff
• Handle multiple food orders at one time
• Deliver menu items to clients as required
• Store and dispose of any food properly
• Ensure sufficient stock and inventory of food, supplies and equipment
• Sanitize and clean work stations and kitchen supplies
• Comply with health and safety and sanitation standards
• Ensure that food is distributed in high quality and in a timely fashion
• Perform other duties as required

Qualifications:

• High school diploma or equivalent
• Red Seal certification is required
• 1 to 3 years of experience in preparing, cooking and delivering meals
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Excellent knowledge of daily meal preparation
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to follow all food health and safety regulations
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C134

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  10:30 am - 06:30 pm

Reports to: Program Manager

Compensation: (Grid 9) $27.17 - $28.97

Job Summary:

The Cook at Phoenix Society is responsible for preparing meals and following established recipes. Key duties include preparing ingredients, adhering to the menu, and following food health and safety procedures. The position is required to cook, clean, assist other kitchen staff, and deliver food in a fast-paced environment. The Cook ensures that menu items are of high quality and distributed in a timely fashion. Also from time to time able to work for sister sites and phoenix food truck as needed.

Responsibilities:

• Set up, clean and organize work stations with all necessary supplies
• Prepare ingredients for the day; wash, chop and season meat, vegetables, etc.
• Prepare and cook menu items according to nutritional standards with other kitchen staff
• Handle multiple food orders at one time
• Deliver menu items to clients as required
• Store and dispose of any food properly
• Ensure sufficient stock and inventory of food, supplies and equipment
• Sanitize and clean work stations and kitchen supplies
• Comply with health and safety and sanitation standards
• Ensure that food is distributed in high quality and in a timely fashion
• Perform other duties as required

Qualifications:

• High school diploma or equivalent
• Red Seal certification is required
• 1 to 3 years of experience in preparing, cooking and delivering meals
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Excellent knowledge of daily meal preparation
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to follow all food health and safety regulations
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C133

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  06:00 am - 02:00 pm

Reports to: Program Manager

Compensation: (Grid 9) $27.17 - $28.97

Job Summary:

The Cook at Phoenix Society is responsible for preparing meals and following established recipes. Key duties include preparing ingredients, adhering to the menu, and following food health and safety procedures. The position is required to cook, clean, assist other kitchen staff, and deliver food in a fast-paced environment. The Cook ensures that menu items are of high quality and distributed in a timely fashion. Also from time to time able to work for sister sites and phoenix food truck as needed.

Responsibilities:

• Set up, clean and organize work stations with all necessary supplies
• Prepare ingredients for the day; wash, chop and season meat, vegetables, etc.
• Prepare and cook menu items according to nutritional standards with other kitchen staff
• Handle multiple food orders at one time
• Deliver menu items to clients as required
• Store and dispose of any food properly
• Ensure sufficient stock and inventory of food, supplies and equipment
• Sanitize and clean work stations and kitchen supplies
• Comply with health and safety and sanitation standards
• Ensure that food is distributed in high quality and in a timely fashion
• Perform other duties as required

Qualifications:

• High school diploma or equivalent
• Red Seal certification is required
• 1 to 3 years of experience in preparing, cooking and delivering meals
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Excellent knowledge of daily meal preparation
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to follow all food health and safety regulations
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C132

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday)  10:30 am - 06:30 pm

Reports to: Program Manager

Compensation: (Grid 13) $28.21 - $29.94

As a member of the Culinary Team, the Sous Chef assists the Manager Food Services in overseeing the food operation at the program and areas in which food production and preparation take place. This includes the Phoenix Food Truck program. The Sous chef assists the kitchen manager to coordinate and maximize the food production so the Society’s standard of service and value to clients are achieved and maintained.

Responsibilities:

Administration of Operations

• Lead role in ensuring that the operations of the program’s culinary team achieves a consistent high quality of services that meets and exceeds requirements.
• Acting as an ambassador for the Phoenix Society, responsible for the coordination of Food Truck catering and overall food truck operations.
• Assist the Kitchen Manager in ordering supplies and stock.
• When not coordinating the food truck, working in the kitchen on a full-time basis as needed.
• Working with Kitchen Manager to plan the menu, including efficient and cost-effective ordering of food.
• Ensure a high level of service, responsiveness, and professionalism at events, when dealing with business associates and the public.
• Adhere to and implement sanitation regulations and safety regulations both in the kitchen and food truck.
• Ordering supplies, working to a budget. Reports all defective equipment to maintenance department for repair.
• Participates in the team’s planning and implementation of quality improvement projects such as evaluating customer and resident needs, improving food truck services, and implementing new service strategies.
• Liaise with partner agency and respond to inquiries.
• Participates in data collection and outcome measurement of sales and delivery.
• Performs other duties as required.

Food Truck Management

• Works to ensure a safe, well-maintained food truck.
• Maintains and oversees calendar of food truck events and activities
• Effectively coordinates, supervises and is accountable for the daily operations of the food truck and kitchen to ensure operational quality requirements and standards of excellence are always maintained.
• Ensuring the truck is maintained including services, checking equipment, fuel usage, cleaning and signage operation.

Human Resources and Administration :

•  Provides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks.
• Onboards, trains, employees, volunteers and on shift responsibilities and job routines.
• Motivates staff team to maintain and exceed agency work standards. Ability to delegate staff and consistently produce results. able to work with different cultures.
• Ensures that all documentation, responsibilities, and routines are completed.
• Performs other tasks and duties as required and maintains quality standards as set by the kitchen manager 

Coaching:

• Coaches staff as appropriate, to improve performance, and increase job satisfaction.
• Motivates and coaches’ staff to achieve established goals that meet and/or exceed program and organizational needs.

Community Relations:

•  Effectively promotes the Society’s Food Truck programs and the organization’s integrated services.
• Promotes effective liaison activities with the community in a professional manner and promotes/encourages community involvement in the program. 

Quality Assurance:

•  Ensures that the Society’s Food Truck program operate in compliance with Phoenix Society Policy and Procedures and all relevant health and safety legislation.
• Maintains up to date knowledge of fire safety regulations and other emergency policies and procedures
• Leads on maintaining high standards of work quality.

Working Conditions:

Along with working with members of the public, this position is required to work with facilities that have co-located services. The ability to function independently while managing multiple tasks and the ability to adapt to change is an ongoing expectation of this position.

The hours will be determined by the Kitchen Manager. This position may be required to work on Saturday and Sundays.

Qualifications:

• Successful completion of post-secondary education in a related discipline. With Certificate in hospitality and Red Seal certified.
• 5 years and experience in the food/hospitality industry.
• Fluent and able to effectively communicate professionally, orally and written.
• Experienced in providing a person centered and community minded environment.
• Trained and experienced in records, reports, statistics, and database management.
• Proficient in MS Windows, Word, Excel, Outlook, and Internet, experienced in database management.
• In working with marginalized people affected by problematic substance use, homelessness, emotional and mental health issues, unemployment, lack of education and involvement with the criminal justice system
• Food safe advanced & Safety Supervisor
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C131

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday)  06:00 am - 02:00 pm

Reports to: Program Manager

Compensation: (Grid 13) $28.21 - $29.94

As a member of the Culinary Team, the Sous Chef assists the Manager Food Services in overseeing the food operation at the program and areas in which food production and preparation take place. This includes the Phoenix Food Truck program. The Sous chef assists the kitchen manager to coordinate and maximize the food production so the Society’s standard of service and value to clients are achieved and maintained.

Responsibilities:

Administration of Operations

• Lead role in ensuring that the operations of the program’s culinary team achieves a consistent high quality of services that meets and exceeds requirements.
• Acting as an ambassador for the Phoenix Society, responsible for the coordination of Food Truck catering and overall food truck operations.
• Assist the Kitchen Manager in ordering supplies and stock.
• When not coordinating the food truck, working in the kitchen on a full-time basis as needed.
• Working with Kitchen Manager to plan the menu, including efficient and cost-effective ordering of food.
• Ensure a high level of service, responsiveness, and professionalism at events, when dealing with business associates and the public.
• Adhere to and implement sanitation regulations and safety regulations both in the kitchen and food truck.
• Ordering supplies, working to a budget. Reports all defective equipment to maintenance department for repair.
• Participates in the team’s planning and implementation of quality improvement projects such as evaluating customer and resident needs, improving food truck services, and implementing new service strategies.
• Liaise with partner agency and respond to inquiries.
• Participates in data collection and outcome measurement of sales and delivery.
• Performs other duties as required.

Food Truck Management

• Works to ensure a safe, well-maintained food truck.
• Maintains and oversees calendar of food truck events and activities
• Effectively coordinates, supervises and is accountable for the daily operations of the food truck and kitchen to ensure operational quality requirements and standards of excellence are always maintained.
• Ensuring the truck is maintained including services, checking equipment, fuel usage, cleaning and signage operation.

Human Resources and Administration :

•  Provides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks.
• Onboards, trains, employees, volunteers and on shift responsibilities and job routines.
• Motivates staff team to maintain and exceed agency work standards. Ability to delegate staff and consistently produce results. able to work with different cultures.
• Ensures that all documentation, responsibilities, and routines are completed.
• Performs other tasks and duties as required and maintains quality standards as set by the kitchen manager 

Coaching:

• Coaches staff as appropriate, to improve performance, and increase job satisfaction.
• Motivates and coaches’ staff to achieve established goals that meet and/or exceed program and organizational needs.

Community Relations:

•  Effectively promotes the Society’s Food Truck programs and the organization’s integrated services.
• Promotes effective liaison activities with the community in a professional manner and promotes/encourages community involvement in the program. 

Quality Assurance:

•  Ensures that the Society’s Food Truck program operate in compliance with Phoenix Society Policy and Procedures and all relevant health and safety legislation.
• Maintains up to date knowledge of fire safety regulations and other emergency policies and procedures
• Leads on maintaining high standards of work quality.

Working Conditions:

Along with working with members of the public, this position is required to work with facilities that have co-located services. The ability to function independently while managing multiple tasks and the ability to adapt to change is an ongoing expectation of this position.

The hours will be determined by the Kitchen Manager. This position may be required to work on Saturday and Sundays.

Qualifications:

• Successful completion of post-secondary education in a related discipline. With Certificate in hospitality and Red Seal certified.
• 5 years and experience in the food/hospitality industry.
• Fluent and able to effectively communicate professionally, orally and written.
• Experienced in providing a person centered and community minded environment.
• Trained and experienced in records, reports, statistics, and database management.
• Proficient in MS Windows, Word, Excel, Outlook, and Internet, experienced in database management.
• In working with marginalized people affected by problematic substance use, homelessness, emotional and mental health issues, unemployment, lack of education and involvement with the criminal justice system
• Food safe advanced & Safety Supervisor
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C127

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 1) $23.89 - $25.54

Job Summary:

The Housekeeper at Phoenix Society performs heavy to light cleaning duties to ensure that the suites and common areas in the facility are in a clean and orderly condition, working in tandem with other janitorial staff and volunteers. Key responsibilities include: cleaning floors; shampooing rugs; washing walls and windows; removing garbage; laundry; cleaning appliances; and notifying management when any supplies or repairs are required.

Responsibilities: 

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Strip, seal, finish and polish floors as required
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture, fixtures and appliances
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Make beds and keep linens in stock as needed;
• Performs laundry duties such as washing linens and clothing.
• Follow procedures for the use of chemical cleaners and power equipment
• Perform other duties as requested

Maintenance Services

• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Notify managers concerning the need for major repairs, minor renovations,  or building operating systems service
• Requisition supplies and equipment needed for cleaning and maintenance duties
• Maintain and organize cleaning equipment, materials and supplies
• Perform other duties as required

Qualifications:

• Academic: Successful completion of Grade 12
• 1 to 3 years of related experience providing custodial and/or housekeeping services
• Related post-secondary and WHMIS training is an asset
• Valid Class 5 driver’s licence is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in custodial services and/or housekeeping
• Ability to perform heavy to light cleaning duties including heavy lifting, climbing stairs, and standing for extended periods of time
• Basic computer skills including Microsoft Office.
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills
• Ability to work with little supervision and maintain a high level of performance       
• Ability to work independently and contribute to team settings
• Flexibility to work during evenings and weekends, and be on call, as needed
• Excellent ability to work under pressure in a diverse, fast-paced, and dynamic environment
• Experience in providing a person centered and community minded environment with marginalized people is an asset.       

Competencies:

Approach to Work 

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results 
• Adeptly manages competing tasks and uses time efficiently and effectively 

Job Knowledge & Quality of Work 

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace (What does enforce mean? Is it up to this position to enforce?)

Judgement & Decision-Making 

• Models independent thinking and creativity  
•  Demonstrates effective problem-solving skills 
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills 

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership 

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices 
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success 
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C126

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 1) $23.89 - $25.54

Job Summary:

The Housekeeper at Phoenix Society performs heavy to light cleaning duties to ensure that the suites and common areas in the facility are in a clean and orderly condition, working in tandem with other janitorial staff and volunteers. Key responsibilities include: cleaning floors; shampooing rugs; washing walls and windows; removing garbage; laundry; cleaning appliances; and notifying management when any supplies or repairs are required.

Responsibilities: 

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Strip, seal, finish and polish floors as required
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture, fixtures and appliances
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Make beds and keep linens in stock as needed;
• Performs laundry duties such as washing linens and clothing.
• Follow procedures for the use of chemical cleaners and power equipment
• Perform other duties as requested

Maintenance Services

• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Notify managers concerning the need for major repairs, minor renovations,  or building operating systems service
• Requisition supplies and equipment needed for cleaning and maintenance duties
• Maintain and organize cleaning equipment, materials and supplies
• Perform other duties as required

Qualifications:

• Academic: Successful completion of Grade 12
• 1 to 3 years of related experience providing custodial and/or housekeeping services
• Related post-secondary and WHMIS training is an asset
• Valid Class 5 driver’s licence is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in custodial services and/or housekeeping
• Ability to perform heavy to light cleaning duties including heavy lifting, climbing stairs, and standing for extended periods of time
• Basic computer skills including Microsoft Office.
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills
• Ability to work with little supervision and maintain a high level of performance       
• Ability to work independently and contribute to team settings
• Flexibility to work during evenings and weekends, and be on call, as needed
• Excellent ability to work under pressure in a diverse, fast-paced, and dynamic environment
• Experience in providing a person centered and community minded environment with marginalized people is an asset.       

Competencies:

Approach to Work 

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results 
• Adeptly manages competing tasks and uses time efficiently and effectively 

Job Knowledge & Quality of Work 

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace (What does enforce mean? Is it up to this position to enforce?)

Judgement & Decision-Making 

• Models independent thinking and creativity  
•  Demonstrates effective problem-solving skills 
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills 

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership 

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices 
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success 
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Closing Date: Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C125

Location: Chilliwack, BC

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 1) $23.89 - $25.54

Job Summary:

The Housekeeper at Phoenix Society performs heavy to light cleaning duties to ensure that the suites and common areas in the facility are in a clean and orderly condition, working in tandem with other janitorial staff and volunteers. Key responsibilities include: cleaning floors; shampooing rugs; washing walls and windows; removing garbage; laundry; cleaning appliances; and notifying management when any supplies or repairs are required.

Responsibilities: 

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Strip, seal, finish and polish floors as required
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture, fixtures and appliances
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Make beds and keep linens in stock as needed;
• Performs laundry duties such as washing linens and clothing.
• Follow procedures for the use of chemical cleaners and power equipment
• Perform other duties as requested

Maintenance Services

• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Notify managers concerning the need for major repairs, minor renovations,  or building operating systems service
• Requisition supplies and equipment needed for cleaning and maintenance duties
• Maintain and organize cleaning equipment, materials and supplies
• Perform other duties as required

Qualifications:

• Academic: Successful completion of Grade 12
• 1 to 3 years of related experience providing custodial and/or housekeeping services
• Related post-secondary and WHMIS training is an asset
• Valid Class 5 driver’s licence is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in custodial services and/or housekeeping
• Ability to perform heavy to light cleaning duties including heavy lifting, climbing stairs, and standing for extended periods of time
• Basic computer skills including Microsoft Office.
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills
• Ability to work with little supervision and maintain a high level of performance       
• Ability to work independently and contribute to team settings
• Flexibility to work during evenings and weekends, and be on call, as needed
• Excellent ability to work under pressure in a diverse, fast-paced, and dynamic environment
• Experience in providing a person centered and community minded environment with marginalized people is an asset.       

Competencies:

Approach to Work 

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results 
• Adeptly manages competing tasks and uses time efficiently and effectively 

Job Knowledge & Quality of Work 

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace (What does enforce mean? Is it up to this position to enforce?)

Judgement & Decision-Making 

• Models independent thinking and creativity  
•  Demonstrates effective problem-solving skills 
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills 

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership 

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices 
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success 
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C124

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 3) $24.84 - $26.52

Job Summary:

The Building Service Support Worker at Phoenix Society is responsible for keeping buildings in a clean and orderly condition. The position is expected to perform light to heavy cleaning duties. Other duties may include tending to the furnace and boiler; performing routine maintenance activities; cleaning floors, shampooing rugs, and washing walls and glass; removing garbage; notifying management of need for repairs; and cleaning snow or debris from sidewalks.

Responsibilities:

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture and fixtures
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Strip, seal, finish and polish floors
• Follow procedures for the use of chemical cleaners and power equipment
• Move heavy furniture, equipment and supplies either manually or by using hand trucks. Notify Maintenance of any furniture or equipment requiring repair or replacement
• Remove snow and debris from sidewalks, in accordance with City bylaws
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, performs laundry duties such as washing linens and clothing.
• Notify the campus manager for follow-up when unauthorized persons are observed to be on the grounds or within buildings
• Notify the campus manager for follow-up when clients are observed to be breaking Phoenix Society policies, procedures or guidelines
• Using appropriate tools, collect and dispose of drug paraphenalia, trash and feces from the entranceways and walkways immediately adjacent to the buildings
• Set up, arrange and remove decorations, tables and chairs to prepare facilities for events such as banquets and meetings
• Perform other duties as requested

Maintenance Services

• Open and/or close buildings, check alarm systems, and check premises to guard against theft, fire, illegal entry, etc.
• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Conduct minor maintenance such as unclogging toilets, changing lightbulbs that are reachable from the floor, and small drywall repairs
• Notify Maintenance concerning the need for major repairs, minor renovations, i.e., patch and paint, or additions to building operating systems
• Submit to Maintenance Requisition for supplies and equipment needed for cleaning and maintenance duties. Receive and distribute supplies and equipment
• Monitor the facility for insect and other pest infestations. When required, notify Maintenance to have a pest management contractor dispatched to site
• Inspect and clean dryer vents weekly. Notify Maintenance of any if repairs are required
• Maintains and organizes cleaning equipment, materials and supplies
• Greet contractors at the campus front office and escort them to the job site
• Perform other duties as required

Qualifications:

• Building Service Worker certificate with WHMIS training, or equivalent
• 1 to 3 years of experience providing custodial and maintenance services
• Ability to lift heavy loads as required is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Skills & Knowledge:

• Demonstrated experience in building maintenance
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to perform minor plumbing and electrical repairs
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies?
• Ability to work independently and contribute to team settings
• Excellent ability to work under pressure
• Embody a philosophy of professionalism, excellence, health and wellness at all times?
• Exceptional communication and interpersonal skills?
• Effective use of time and resources
• Service and results oriented
• Able to work in a diverse, fast-paced, and dynamic environment
• Maintain knowledge of all Phoenix policies, procedures, and protocols
• The ability to think creatively and present new ideas
• Experience in providing a person centered and community minded environment with marginalized people.
•  Computer skills including with Microsoft Office.

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership (boilerplate)

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C123

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 3) $24.84 - $26.52

Job Summary:

The Building Service Support Worker at Phoenix Society is responsible for keeping buildings in a clean and orderly condition. The position is expected to perform light to heavy cleaning duties. Other duties may include tending to the furnace and boiler; performing routine maintenance activities; cleaning floors, shampooing rugs, and washing walls and glass; removing garbage; notifying management of need for repairs; and cleaning snow or debris from sidewalks.

Responsibilities:

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture and fixtures
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Strip, seal, finish and polish floors
• Follow procedures for the use of chemical cleaners and power equipment
• Move heavy furniture, equipment and supplies either manually or by using hand trucks. Notify Maintenance of any furniture or equipment requiring repair or replacement
• Remove snow and debris from sidewalks, in accordance with City bylaws
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, performs laundry duties such as washing linens and clothing.
• Notify the campus manager for follow-up when unauthorized persons are observed to be on the grounds or within buildings
• Notify the campus manager for follow-up when clients are observed to be breaking Phoenix Society policies, procedures or guidelines
• Using appropriate tools, collect and dispose of drug paraphenalia, trash and feces from the entranceways and walkways immediately adjacent to the buildings
• Set up, arrange and remove decorations, tables and chairs to prepare facilities for events such as banquets and meetings
• Perform other duties as requested

Maintenance Services

• Open and/or close buildings, check alarm systems, and check premises to guard against theft, fire, illegal entry, etc.
• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Conduct minor maintenance such as unclogging toilets, changing lightbulbs that are reachable from the floor, and small drywall repairs
• Notify Maintenance concerning the need for major repairs, minor renovations, i.e., patch and paint, or additions to building operating systems
• Submit to Maintenance Requisition for supplies and equipment needed for cleaning and maintenance duties. Receive and distribute supplies and equipment
• Monitor the facility for insect and other pest infestations. When required, notify Maintenance to have a pest management contractor dispatched to site
• Inspect and clean dryer vents weekly. Notify Maintenance of any if repairs are required
• Maintains and organizes cleaning equipment, materials and supplies
• Greet contractors at the campus front office and escort them to the job site
• Perform other duties as required

Qualifications:

• Building Service Worker certificate with WHMIS training, or equivalent
• 1 to 3 years of experience providing custodial and maintenance services
• Ability to lift heavy loads as required is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Skills & Knowledge:

• Demonstrated experience in building maintenance
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to perform minor plumbing and electrical repairs
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies?
• Ability to work independently and contribute to team settings
• Excellent ability to work under pressure
• Embody a philosophy of professionalism, excellence, health and wellness at all times?
• Exceptional communication and interpersonal skills?
• Effective use of time and resources
• Service and results oriented
• Able to work in a diverse, fast-paced, and dynamic environment
• Maintain knowledge of all Phoenix policies, procedures, and protocols
• The ability to think creatively and present new ideas
• Experience in providing a person centered and community minded environment with marginalized people.
•  Computer skills including with Microsoft Office.

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership (boilerplate)

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C114

Location: Chilliwack, BC

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.62 - $31.40

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned.

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date:

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Shift Timings & Days: (Saturday - Sunday) 04:00 pm - 12:00 am
Reports to:  Sr. Manager MHSU
Compensation:  $ 27.92 - $ 29.60

Job Summary:

The Clinical Support Worker (CSW) reports to the  Sr. Manager MHSU and is a member of an integrated services team, combining clinical substance use, supportive housing, employment, educational and other services. The CSW provides a variety of day-to-day support to residents that are in early stabilization and recovery.

Responsibilities:

Client Services

• Assist new intakes upon arrival, provide program orientation – go over house rules and show them their rooms
• Support clients with their recovery pre-established care plans by maintaining accurate logging and documentation as required by the Society and other stakeholders
• Support medication administration schedule and ensure accurate documentation for records
• Support proper reporting/documentation and collaboration for: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation
• Monitor and assess resident behaviours and client movement in and out of the building.  Report behaviours to management that poses a risk to the resident, other residents, staff and/or the community
• Monitor to ensure chores are done, residents follow the rules, maintain cleanliness, ensure they follow their stabilization plan.
• Resident meeting to go over the house rules, as needed
• Act as a positive role model for all residents. Promote effective social and interpersonal skills through tasks of healthy daily living and social activities

Administration

• Support administrative tasks including: photocopying; case documentation; database entry; filing; and answering phones
• Maintain cleanliness and organization
• Debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Perform other duties as required

Qualifications:

•  Grade 12
• Certificate in Community Social Service
• Recent, related experience of one year working with marginalized populations in the delivery of substance use services, mental health or equivalent
• Ability to lift up to 25 pounds is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required
• Valid Class 5 driver’s license is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and Outlook.
• Experience using database management systems (e.g., electronic health records, enterprise resource planning, or customer relationship management)
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, etc.
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents in the change process and encouraging the resident to take responsibility for the outcomes they achieve
• Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program
• Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues
• Ability to work in a trauma-informed framework
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with and communicates with their colleagues to ensure organizational success and excellent support for clients
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs

 Closing Details:

Closing Date Internal applications will be accepted until April 5th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C146

Location: Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 1) $22.51 - $24.08