Interested students should submit:

• A brief cover letter describing their interest and relevant experience.
• A résumé.
• (Optional) One or two writing samples (e.g., blog post, article, social media content).

Details of the Practicum Opportunity

Location: Phoenix Society, Surrey, BC (Hybrid – on-site and remote)
Reports to: CEO
Hours: Flexible (based on program requirements)
Term: Ongoing placements available (Winter)
Type: Unpaid practicum / academic placement

About Phoenix Society

•             Phoenix Society offers support to address, recover from, or reduce harms from substance use, as well as housing, health care, education, employment, and community inclusion. We prioritize the social determinants of health, applying the principles of health equity and social justice for underserved and marginalized populations.
  
  
•         We are deeply committed to reconciliation, equity, and stigma reduction — and to telling the stories that reflect the strength and diversity of the people and communities we serve.

Position Overview

·         Phoenix Society is seeking a Communications Practicum Student to help capture, craft, and share the human stories behind our mission.

·         Working closely with the Communications Lead and program staff, the student will collect impact stories from clients, alumni, and staff to build a storytelling database and create a social media post bank that highlights Phoenix’s programs, values, and community impact.

      This is an ideal opportunity for a student interested in communications, journalism, social work, marketing, or public relations who wants hands-on experience using storytelling as a tool for advocacy, engagement, and stigma reduction.

Key Learning Objectives

By the end of the placement, the student will:

• Develop practical interviewing, writing, and content creation skills in a non-profit setting.
• Learn trauma-informed and ethical storytelling approaches.
• Build experience translating impact data and interviews into engaging public communications.
• Contribute to internal and external campaigns that promote awareness and reduce stigma around mental health and substance use.
• Gain exposure to organizational communications planning and media relations.

Key Responsibilities

• Conduct and transcribe interviews with clients, alumni, and staff (with supervision and consent).
• Write short-form and long-form stories for newsletters, the website, and internal publications.
• Create social media posts and story templates for Phoenix’s social media platforms (Facebook, Instagram, LinkedIn, etc.).
• Organize collected stories into a storytelling and impact database categorized by theme (e.g., recovery, innovation, reconciliation, community).
• Support photography or short video projects (as appropriate).
• Assist in preparing content for the annual report and donor updates.
• Collaborate with staff to ensure accuracy, confidentiality, and respectful representation.

Qualifications

• Current student in Communications, Journalism, Public Relations, Digital Media, Marketing, or Social Work (or related field).
• Satisfactory completion of a Criminal Records Check through Phoenix Society
• Strong writing, editing, and storytelling skills.
• Interest in social impact, recovery, and community development.
• Respectful, empathetic communication style with diverse populations.
• Comfortable working independently and collaboratively.
• Basic knowledge of social media platforms and content planning tools.
• Photography, video editing, or graphic design skills considered an asset.

Supervision and Support

The practicum student will be placed under Director, Human Resources, and will be directly supervised by the CEO. Regular check-ins will provide feedback, guidance, and professional development opportunities.

Benefits

• Practical, portfolio-ready experience in community storytelling and social impact communications.
• Opportunity to contribute to meaningful advocacy and awareness campaigns.
• Mentorship from experienced non-profit and communications professionals.
• Flexible schedule to meet academic requirements.

Number of Positions: 1

Competition Number: C186

Location: Bentley Place

Position Status: Part Time Temporary

End date: Return of the incumbent

Shift Timings & Days: (Saturday, Sunday) 04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until July 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C185

Location: Phoenix Center (Main Campus)

Position Status: Part Time, Permanent

Shift Timing & Days: (Wednesday - Friday) 08:00 am - 04:00 pm

Reports to: Access & Flow Coordinator, Mental Health & Substance Use

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Intake Specialist is a member of the Mental Health & Substance Use (MHSU) team. The position is part of the intake team that supports client admissions into our bed-based treatment and housing programs, and to assist clients in accordance with pre-established care schedules.  This team is supported by the integrated service team.
 

Responsibilities:
Screening & Admissions

• Facilitates the Intake into our bed-based treatment and housing programs by performing duties such as obtaining information, completing documentation required for admission, and liaising with information sources (referral sources, others) to obtain additional client information. Schedules and confirms clients for programs and/or services.
• Assist the Coordinator by sharing the new referrals and applications with the MHSU team and housing team. Collects additional information from external partner agencies such as PHSA, the Health Authorities, or the client’s community care team regarding intake date, ensuring the entire application is complete, that income verification documents are included, and flags any higher needs criteria for the housing team.  Noting, they do not do assessments
• Coordinate admission for new clients into treatment and housing programs, working with clients, their mental health and substance use clinicians, counsellors, other healthcare professionals and other community care teams.
• Communicate program structure, services, and guidelines to ensure that the applicant has the necessary information to ensure applicant can make an informed decision about admission and to enhance client matching
• Adding and updating client information to the admission’s trackers in excel. Tracking/ data entry, record keeping
• Schedules client Welcome Meetings, Intake Appointments, 45-day Progress Meeting, and 75-day Transition Meetings for clients, their community care teams, and their Phoenix counsellors. 
• Report to and discuss (applicant) referral concerns with their Coordinator and/or integrated service team for support and direction.  Based on the direction provided, have follow up discussions (email and phone) with external partner agencies to discuss concerns.
• Schedules and confirms clients for appointments, including pre-admission case conferences.  They may schedule basic client travel in coordination with our outreach team.
• Maintain client records, in accordance with policies and procedures
• Obtaining client information to complete and submit consent forms, ministry financial forms, medical referral forms, pharmacy admittance and discharge paperwork as part of the admission process.
• Liaise with MHSU care teams, external partner agencies, correctional staff, and probation officers by answering general inquiries via e-mail and telephone on client’s pre-admission status, updates once clients arrive to Phoenix and have been admitted, and status of the client through the duration of the program.
• While transition/discharge planning is the primary role of the social worker, they may assist them by contacting community care teams, submitting financial discharge paperwork and close the client’s file once discharge is complete.
• Contribute to on-going development and maintenance of an effective pre-screening and assessment process
• Perform duties as required

Client Services

• Monitor and assess resident behaviors and client movement in and out of the building
• Performs routine search of clients’ belongings, putting items through heat treatment (bed bug protocol), disposing of substances and paraphernalia by following Phoenix’s health and safety protocols
• Observe and accurately document resident behavior utilizing concrete, factual descriptions. Observes clients and reports behavioral, physical, cognitive or psychological changes to Access & Flow Coordinator
• Report behaviors to supervisory staff that pose a risk to the resident, other residents, staff and/or the community.
• In accordance with established care plans, assist clients with the development of life skills, healthy daily living, social activities, meeting their obligations, keeping appointments, and promoting effective social and interpersonal skills by methods such as demonstrating and modeling appropriate actions.
• Identify available social, economic, recreational, and education services and resources in the community and within the facility that will meet clients’ needs. Provides clients with the related information.
• Engage with residents and ensure safety and expectations of the program agreement are being met.
• Encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others
• Meal deliveries, if a client is unwell or unable to access the kitchen dining room.
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support & promote a safe environment regarding relations with other staff, program participants and community members.
• Support & promote a safe, well-maintained building & work environment. 

Administration

• Answers general inquiries by telephone/fax/email and greeting in person visitors from a variety of sources such as clients, doctors’ offices, staff, visitors and the public, and provides direction and/or general information about programs and policies.
• Sort and distribute mail.  Sign for receipt of packages and shipments.  Prepare outgoing mail.
• Performs administrative functions such as receiving rent collection, security deposits and related record keeping.
• Accept client rent payments, provide receipt and put the funds (cash) into the safe.  Make note of receipt in briefings
• Ensure that all inquiries are handled in a professional and courteous manner, offering accurate, timely and helpful information to the public and community stakeholders.
• Receiving and redirecting community requests for information to the access flow coordinator or similar
• Performs general record/document management duties such as assembling files, preparing file folders, and filing and distributing documents and files, recording information in client database
• Orientation of new staff
• Attend operational team meetings, as required
• Participate/assist in assembling welcome bags
• Identify areas for improvement and increased efficiency in program admissions
• Filing missing persons’ reports when applicable, this would be applicable to all staff

Facilities Management

• Performs security administration duties such as monitoring the computerized Chubb fire safety and security system (eg arming areas, providing access cards) by following established protocols.
• Creating and programming client and staff CHUBB access cards for building access. Adjusting access levels as needed.
• Assist facilities team with safety drills
• Work to ensure a safe, well-maintained and healthy building environment and work cooperatively with building stakeholders (ie Fraser Health)
• Asking trespassers to leave property, calling the police/ambulance when needed. 
• Ensure that all residents abide by bedbug protocols

Community Engagement

• Participate in marketing of the Phoenix Centre and Supporting Housing programs and promote community involvement in the programs by facilitating virtual education sessions for clients, their families, and their community care teams to provide general information about Phoenix Centre.
• Maintain a thorough knowledge of social, economic, recreational and educational resources in the community. 
   

Qualifications:

• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
• Satisfactory completion of a Criminal Records Check with vulnerable sector screening is required 
• Satisfactory Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid Certificate with CPR is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Valid driver’s license is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:
Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results  
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity 
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Task Leadership

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resource

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity  

Closing Details:

Closing Date

Internal applications will be accepted until July 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C184

Location: Phoenix Center (Main Campus)

Position Status: Full Time, Permanent

Shift Timing & Days: (Monday - Friday) 08:00 am - 04:00 pm

Reports to: Access & Flow Coordinator, Mental Health & Substance Use

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Intake Specialist is a member of the Mental Health & Substance Use (MHSU) team. The position is part of the intake team that supports client admissions into our bed-based treatment and housing programs, and to assist clients in accordance with pre-established care schedules.  This team is supported by the integrated service team.
 

Responsibilities:
Screening & Admissions

• Facilitates the Intake into our bed-based treatment and housing programs by performing duties such as obtaining information, completing documentation required for admission, and liaising with information sources (referral sources, others) to obtain additional client information. Schedules and confirms clients for programs and/or services.
• Assist the Coordinator by sharing the new referrals and applications with the MHSU team and housing team. Collects additional information from external partner agencies such as PHSA, the Health Authorities, or the client’s community care team regarding intake date, ensuring the entire application is complete, that income verification documents are included, and flags any higher needs criteria for the housing team.  Noting, they do not do assessments
• Coordinate admission for new clients into treatment and housing programs, working with clients, their mental health and substance use clinicians, counsellors, other healthcare professionals and other community care teams.
• Communicate program structure, services, and guidelines to ensure that the applicant has the necessary information to ensure applicant can make an informed decision about admission and to enhance client matching
• Adding and updating client information to the admission’s trackers in excel. Tracking/ data entry, record keeping
• Schedules client Welcome Meetings, Intake Appointments, 45-day Progress Meeting, and 75-day Transition Meetings for clients, their community care teams, and their Phoenix counsellors. 
• Report to and discuss (applicant) referral concerns with their Coordinator and/or integrated service team for support and direction.  Based on the direction provided, have follow up discussions (email and phone) with external partner agencies to discuss concerns.
• Schedules and confirms clients for appointments, including pre-admission case conferences.  They may schedule basic client travel in coordination with our outreach team.
• Maintain client records, in accordance with policies and procedures
• Obtaining client information to complete and submit consent forms, ministry financial forms, medical referral forms, pharmacy admittance and discharge paperwork as part of the admission process.
• Liaise with MHSU care teams, external partner agencies, correctional staff, and probation officers by answering general inquiries via e-mail and telephone on client’s pre-admission status, updates once clients arrive to Phoenix and have been admitted, and status of the client through the duration of the program.
• While transition/discharge planning is the primary role of the social worker, they may assist them by contacting community care teams, submitting financial discharge paperwork and close the client’s file once discharge is complete.
• Contribute to on-going development and maintenance of an effective pre-screening and assessment process
• Perform duties as required

Client Services

• Monitor and assess resident behaviors and client movement in and out of the building
• Performs routine search of clients’ belongings, putting items through heat treatment (bed bug protocol), disposing of substances and paraphernalia by following Phoenix’s health and safety protocols
• Observe and accurately document resident behavior utilizing concrete, factual descriptions. Observes clients and reports behavioral, physical, cognitive or psychological changes to Access & Flow Coordinator
• Report behaviors to supervisory staff that pose a risk to the resident, other residents, staff and/or the community.
• In accordance with established care plans, assist clients with the development of life skills, healthy daily living, social activities, meeting their obligations, keeping appointments, and promoting effective social and interpersonal skills by methods such as demonstrating and modeling appropriate actions.
• Identify available social, economic, recreational, and education services and resources in the community and within the facility that will meet clients’ needs. Provides clients with the related information.
• Engage with residents and ensure safety and expectations of the program agreement are being met.
• Encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others
• Meal deliveries, if a client is unwell or unable to access the kitchen dining room.
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support & promote a safe environment regarding relations with other staff, program participants and community members.
• Support & promote a safe, well-maintained building & work environment. 

Administration

• Answers general inquiries by telephone/fax/email and greeting in person visitors from a variety of sources such as clients, doctors’ offices, staff, visitors and the public, and provides direction and/or general information about programs and policies.
• Sort and distribute mail.  Sign for receipt of packages and shipments.  Prepare outgoing mail.
• Performs administrative functions such as receiving rent collection, security deposits and related record keeping.
• Accept client rent payments, provide receipt and put the funds (cash) into the safe.  Make note of receipt in briefings
• Ensure that all inquiries are handled in a professional and courteous manner, offering accurate, timely and helpful information to the public and community stakeholders.
• Receiving and redirecting community requests for information to the access flow coordinator or similar
• Performs general record/document management duties such as assembling files, preparing file folders, and filing and distributing documents and files, recording information in client database
• Orientation of new staff
• Attend operational team meetings, as required
• Participate/assist in assembling welcome bags
• Identify areas for improvement and increased efficiency in program admissions
• Filing missing persons’ reports when applicable, this would be applicable to all staff

Facilities Management

• Performs security administration duties such as monitoring the computerized Chubb fire safety and security system (eg arming areas, providing access cards) by following established protocols.
• Creating and programming client and staff CHUBB access cards for building access. Adjusting access levels as needed.
• Assist facilities team with safety drills
• Work to ensure a safe, well-maintained and healthy building environment and work cooperatively with building stakeholders (ie Fraser Health)
• Asking trespassers to leave property, calling the police/ambulance when needed. 
• Ensure that all residents abide by bedbug protocols

Community Engagement

• Participate in marketing of the Phoenix Centre and Supporting Housing programs and promote community involvement in the programs by facilitating virtual education sessions for clients, their families, and their community care teams to provide general information about Phoenix Centre.
• Maintain a thorough knowledge of social, economic, recreational and educational resources in the community. 
   

Qualifications:

• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
• Satisfactory completion of a Criminal Records Check with vulnerable sector screening is required 
• Satisfactory Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid Certificate with CPR is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Valid driver’s license is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:
Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results  
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity 
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Task Leadership

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resource

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity  

Closing Details:

Closing Date

Internal applications will be accepted until July 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C182

Location: Phoenix Center (Main Campus)

Position Status:  Part Time, Permanent

Shift Timings & Days : (Sunday, Monday) 11:00pm - 07:00am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:
The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well-being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.

Client Services:

• Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.e., introduce and explain services provided, facility tours, complete program orientation, etc.)
• Actively engage with and develop relationships with at-risk youth and young adults 17-24 years of age
• Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providers
• Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreational opportunities, etc.
• Assist clients with the completion of instrumental daily activities, including household upkeep and community participation
• As per pre-established care plans, work collaboratively with other staff to assist youth in attaining short and long-term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team.
• Assist youth with accessing external community supports and accompany them if needed
• Respond to any medical emergencies or potential behavioral, mental health, emotional, or substance use concerns using pre-established trauma-informed practice.
• Maintain the cleanliness and safety of the residence, including laundry as needed 
• Manage youth case files, including all relevant reporting and documentation
• Attend all training and meetings as directed by your manager
• Complete room searches and room cleans upon client discharging from program
• Monitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients’ whereabouts, etc.
• Complete critical incident reports as per policy
• Other duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year providing community social services to youth and young adults and working with youth and young adult populations, substance use services, mental health, corrections, etc., or equivalent
• Valid Class 5 driver’s license with clean driver’s abstract
• Standard First Aid with CPR-C-AED certificate preferred
• Food Safe certificate preferred
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Food Safe Certification is required

Skills & Knowledge:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to teach.
• Physical ability to carry out the duties of the position.
• Ability to organize work

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

•  Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance, and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until July 22nd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C183

Location: Rising Sun

Position Status: Full Time Temporary

End Date: March 31, 2027

Shift Timings & Days: (Monday - Friday) 04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 30) $31.98 - $33.84

Job Summary:

The Program Supervisor is accountable for the daily operations of the program and ensures that operational and quality standards are always maintained. Works to ensure a safe, well maintained, and healthy environment

Staff Supervision

• Provides supervision, direction, coaching and assistance to Residential Support Workers in the completion of daily operating tasks and routines
• Supervises staff by performing duties such as assigning work, providing feedback and evaluation, orienting new staff, and maintaining timekeeping and attendance records. Resolves staffing problems, including calling in staff to ensure appropriate staffing levels
• Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program
• Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position
• Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees
• Ensures that all documentation for shift tasks, responsibilities and routines are completed
• Performs other tasks and duties as required.

Client Support

• Role Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities
• Environmental Support - Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others
• Monitors - residents' behavior and activities and reports to program director, if necessary

Qualifications:

•  Diploma in Community Social Service
• 2 years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Experience in a non-profit setting is an asset
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Valid Class 5 driver’s license is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until July 22nd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C181

Location: Bentley Place

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni of the facility by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.

Responsibilities:

• Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support, peer support and facilitating peer-based recovery groups, in accordance with pre-established goals and objectives.
• Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences
• Supports skill building, goal attainment, empowerment and recovery through peer mentorship
• Provides emotional support.
• Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Provide practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery
• Provides input to case planning and goal setting
• Meet operational needs a required, including the safety of the building and occupants
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Practice and encourage respects, trust, empathy, and integrity in interactions with residents
• Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team
• Performs other related duties as required or assigned

Qualifications:

• High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
• Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues
• Experience leading or participating in community groups
• Experience providing one-on-one support in a relevant setting
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First aid certification with CPR is required
• Valid driver’s license is required

Skills & Knowledge: 

• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Strong critical thinking, decision-making, and problem-solving skills
• Ability to perceive situational or other stressors that elevate risk and act proactively in response
• Ability to engage and involve adults in support and learning activities
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until July 20th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C180

Location: Bentley Place

Position Status: Full Time Temporary

End date: Return of the incumbent

Shift Timings & Days: (Monday - Friday) 04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until July 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: Multiple

Competition Number: C179

Location: Phoenix Center (Main Campus)

Position Status: Casual – On Call

Reports to: Assistant Manager– Mental Health and Substance Use

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:
The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well-being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.

Client Services:

• Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.e., introduce and explain services provided, facility tours, complete program orientation, etc.)
• Actively engage with and develop relationships with at-risk youth and young adults 17-24 years of age
• Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providers
• Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreational opportunities, etc.
• Assist clients with the completion of instrumental daily activities, including household upkeep and community participation
• As per pre-established care plans, work collaboratively with other staff to assist youth in attaining short and long-term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team.
• Assist youth with accessing external community supports and accompany them if needed
• Respond to any medical emergencies or potential behavioral, mental health, emotional, or substance use concerns using pre-established trauma-informed practice.
• Maintain the cleanliness and safety of the residence, including laundry as needed 
• Manage youth case files, including all relevant reporting and documentation
• Attend all training and meetings as directed by your manager
• Complete room searches and room cleans upon client discharging from program
• Monitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients’ whereabouts, etc.
• Complete critical incident reports as per policy
• Other duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year providing community social services to youth and young adults and working with youth and young adult populations, substance use services, mental health, corrections, etc., or equivalent
• Valid Class 5 driver’s license with clean driver’s abstract
• Standard First Aid with CPR-C-AED certificate preferred
• Food Safe certificate preferred
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Food Safe Certification is required

Skills & Knowledge:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to teach.
• Physical ability to carry out the duties of the position.
• Ability to organize work

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

•  Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance, and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until July 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: Multiple

Competition Number: C178

Location: Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned.

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until July 13th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Position Status: Full Time - Temporary

Shift Timings & Days: (Monday - Wednesday) 12:00 pm - 08:00 pm, (Sunday) 11:00 am - 07:00 pm

Reports to: Senior Manager - MHSU

Compensation: (Grid 34) $33.49 - $35.31

Job Summary

The Addictions Support Worker at Phoenix Society assists clients experiencing mental health and substance use issues. The position is responsible for client support and community building, floor management, case management, and supporting group programs. The Addictions Support Worker facilitates the recovery and capacity-building of clients to maximize their potential and support their goals for successful independent living in the community.

The Addictions Support Worker provides appropriate care (non-clinical) in areas such as support with provides a variety of day-to-day physical, emotional, and social supports, advocacy, life skills assistance, information, resources, and demonstrations.

Responsibilities:

Support Services

• Participates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs
• Provides individual support with respect to demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills
• Contribute to maintaining a therapeutic environment following therapeutic community principles which include empathy, compassion, accountability, utilizing trauma informed principles, and encouraging supportive relationships within a community setting
• Observes clients, identifies and assesses potential emergency situations by conducting baseline and daily check-ins of client progress, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progress
• As part of an interdisciplinary team, and in accordance with established guidelines, facilitates Psycho-Educational client workshops covering areas such as life skills and mental health, emotions, behaviour, relapse prevention, contingency management, and transition planning
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information and connect clients to relevant community resources, services and opportunities
• Support responses to critical issues such as suicide risk, worsening mental health issues, depression, anxiety, etc., based on recommendations from the Clinical team
• Articulate and reinforce program guidelines to the clients encourage positive engagement and interactions
• Monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose
• Ensure a safe milieu on the treatment floors
• Act as an advocate for the client during their stay at the Phoenix Centre
• Completes and maintains client related records and documentation such as care plans, progress reports, statistics, and daily logs.

Community Relations

• Act as a liaison with the community and promotes/encourages community involvement in the program
• Maintain current knowledge of social, economic, recreational and educational resources in the community

Qualifications:

• Diploma in Community Social Service
• 2 years of experience providing one to one and group support in the community social services sector.

Or an equivalent combination of education, training, and experience

Or other Qualifications determined to be reasonable and relevant to the level of work

• Experience working with marginalized populations, substance use and mental health services, mental health, and corrections beneficial
• Knowledge of the social determinants of health, the biopsychosocial model of addiction, and concurrent disorders and harm reduction principles
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Skills & Knowledge:

• Understanding of concurrent disorders, addictions, and addictions supports
• Computer skills, including Microsoft Office applications, Outlook, and experience using a client information system or medical records system
• Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, and homelessness
• Knowledge of the BC Mental Health Act, Community Care and Assisted Living Act, Adult Care Regulations, Personal Information Protection Act, etc., and other facilities and community resources
• Good knowledge of facilitation, mediation, and conflict resolution techniques
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong case management, client support and consultation skills
• Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners
• Ability to lead and work in a trauma-informed practice

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until July 06, 2026 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Position Status: Full Time - Temporary

Shift Timings & Days: (Monday - Friday) 08:00 am - 04:00 pm

Reports to: Program Manager, Rising Sun

Compensation: (Grid 21) $ 29.76 - $31.64

Job Summary:

The Residential Support Worker at Phoenix Society is a member of the integrated services team. In line with the overall purpose of facilitating the capacity building of participants to maximize their community reintegration and supporting residents who are transitioning out of Federal Correctional Institutions, the Residential Support Worker is accountable for: client supervision and monitoring, assessing public risk and client needs, client support, community building with Corrections Service Canada, local police and other external partnerships.

Responsibilities:

Client Services

• Support the clients in adhering to the community guidelines set out in both their CSC conditions and Program Agreement conditions
• Support clients with their community reintegration plans by maintaining accurate logging and documentation as required by the Society and Corrections Service Canada.
• Build a therapeutic relationship to support the client in their life skills and goals
• Support proper reporting/documentation and collaboration for: breach of conditions which include but are not limited to: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation
• Respond to emergencies within a moments notice, via rapid response to all areas of the CRF building, as per established protocols
• Once trained through CSC and Management/Case Managers at Rising Sun, Male- identifying staff must support Urinary Analysis requirement such as scheduling appointment with client, ensuring client follows established protocols, labelling and signing, and arranges pick up with specified receivers
• Delivering food to residents of Rising Sun and to push food cart around the various CRF floors
• House walks for 3-6 times per shift on all the floors of the CRF, ensuring safety and presence of residents
• As directed, provides medication assistance to residents, including meeting residents at designated off-property locations (up to 100 meters), in accordance with organizational policies, safety procedures, and applicable legislation

Administration

• Support administrative tasks including photocopying; case documentation; database entry; filing; and answering phones
• Maintain cleanliness and organization of the office. Wipe down desktops and countertops and take out garbage as required
• Pack rooms, lift and organize boxes during room packs of residents, weighing between 20-30 pounds
• Perform other duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service
• Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc
• The ability to understand the dynamics of offender behaviour and assess their needs and risks
• The skills to counsel offenders, form effective relationships and gain trust
• The skills to understand the use of authority in supervision and to intervene effectively in crisis situations
• The ability to assist offenders in identifying and solving practical problems involved in their successful reintegration into the community
• The ability to assist offenders in identifying and obtaining community services required for their successful reintegration
• Skills in communicating effectively, both orally and in writing
• The ability to demonstrate cultural competence and respect for diversity
• Satisfactory completion of police fingerprinting and enhanced security reliability clearance
• Satisfactory completion of Employee Immunization Record is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI) certification
• First Aid Level 1 with CPR is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, etc.
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve
• Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program
• Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues
• Ability to work in a trauma-informed framework
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability, and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates, and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance, and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until June 30, 2026 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C175

Location: Bentley Place

Position Status: Part Time

Shift Timings & Days: (Friday - Monday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 1) $24.05 - $25.82

Job Summary:

The Housekeeper at Phoenix Society performs heavy to light cleaning duties to ensure that the suites and common areas in the facility are in a clean and orderly condition, working in tandem with other janitorial staff and volunteers. Key responsibilities include: cleaning floors; shampooing rugs; washing walls and windows; removing garbage; laundry; cleaning appliances; and notifying management when any supplies or repairs are required.

Responsibilities: 

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Strip, seal, finish and polish floors as required
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture, fixtures and appliances
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Make beds and keep linens in stock as needed;
• Performs laundry duties such as washing linens and clothing.
• Follow procedures for the use of chemical cleaners and power equipment
• Perform other duties as requested

Maintenance Services

• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Notify managers concerning the need for major repairs, minor renovations,  or building operating systems service
• Requisition supplies and equipment needed for cleaning and maintenance duties
• Maintain and organize cleaning equipment, materials and supplies
• Perform other duties as required

Qualifications:

• Academic: Successful completion of Grade 12
• 1 to 3 years of related experience providing custodial and/or housekeeping services
• Related post-secondary and WHMIS training is an asset
• Valid Class 5 driver’s license is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in custodial services and/or housekeeping
• Ability to perform heavy to light cleaning duties including heavy lifting, climbing stairs, and standing for extended periods of time
• Basic computer skills including Microsoft Office.
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills
• Ability to work with little supervision and maintain a high level of performance       
• Ability to work independently and contribute to team settings
• Flexibility to work during evenings and weekends, and be on call, as needed
• Excellent ability to work under pressure in a diverse, fast-paced, and dynamic environment
• Experience in providing a person centered and community minded environment with marginalized people is an asset.       

Competencies:

Approach to Work 

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results 
• Adeptly manages competing tasks and uses time efficiently and effectively 

Job Knowledge & Quality of Work 

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace (What does enforce mean? Is it up to this position to enforce?)

Judgement & Decision-Making 

• Models independent thinking and creativity  
•  Demonstrates effective problem-solving skills 
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills 

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership 

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices 
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success 
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Internal applications will be accepted until June 30th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Title: Registered Clinical Counsellor (Grid 12)

Number of Positions: Multiple

Competition Number: H7

Location: Main Campus

Position Status: Casual (On Call)

Reports to: Senior Manager, Mental Health and Substance Use
Compensation: $44.85 - $56.02

Job Summary:

The Registered Clinical Counsellor provides counselling and support to individuals experiencing mental health and substance use issues. This position facilitates the recovery and capacity building of residents to maximize their social and economic, and other life potentials and support their goals for successful independent living in the community.

This may include confidential individual or group counselling; tailored client care plans; and referrals for additional treatment. The position will also provide education to individuals and groups on mental health and addiction related topics. The Clinical Counsellor is familiar with other services and resources in the community and works closely to provide information and support when required.

Responsibilities:

Program Management:

• Conduct integrated services assessment interviews, ensuring clients’ privacy and the confidentiality of their personal information
• Assess clients’ suitability for the program and makes referrals to other agencies when necessary
• Orient clients to the program by educating them on recovery maintenance, relapse prevention, and personal and life management
• Maintain accurate client records (e.g., assessment data, client care plan, goal setting, case notes and discharge summaries, behaviour contracts, incident reports, medication logs, etc.), reports, and statistics required by management.
• Ensure that all required documentation is complete and on time
• Work with the integrated addiction services team on clients’ case planning and concerns. Ask for assistance from colleagues and/or managers when required. Communicate with clients’ case managers, care teams, social workers, probation services, etc., as required
• Make arrangements for facilities and materials necessary for group sessions
• Assist with program evaluation and obtain client feedback through questionnaires and surveys on services provided

Client Services:

• Act as a positive role model, coach, advisor and leader for clients
• Teach clients effective social and interpersonal skills through daily groups and through the tasks of appropriate daily living and social activities
• Create and maintain a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members and the value of responsible concern for oneself and others
• Work with clients and the integrated addiction services team to develop client care plans (e.g., health, housing, education, employment, etc.), recovery maintenance plans and relapse prevention plans
• Assist clients with identifying high risk situations, relapse prevention planning and responding should a relapse occur (e.g., processing, safety planning, etc.)
• Monitor clients’ progress and modify client care plans as necessary
• Orient client volunteers and provide coaching, guidance, and feedback on assigned tasks
• Identify and act on changing dynamics of groups by assessing verbal and non-verbal responses and checking in regularly with participants
• Act on issues that affect the safety and stability of the residential program environment

Counselling:

• Respond appropriately and effectively to clients who are typically in various stages of recovery, have difficulty self-regulating and problem solving, and who may have physical, mental, social, legal and financial challenges
• Demonstrate a working knowledge of accepted counselling approaches, i.e., solution-focused therapy, addiction counselling, cognitive re-structuring, behaviour therapy, and client-centred therapy with the focus on building the client’s internal capacity and potential to change
• Act as an approachable, friendly, and ethical representative of the Society by building rapport with clients, enhancing clients' motivation for positive change and encouraging clients to make healthy lifestyle choices
• Provide individual and group counselling to clients affected by substance use, mental health challenges, trauma, homelessness, criminal justice involvement and other poverty related issues in a professional and ethical manner, reflecting evidence-based practices and clinical experience
• Explore the nature of clients’ problems and their meaning for the client and significant others
• Assist clients in problem solving and decision-making by fostering the client’s ability to recognize problems and to determine paths of solutions
• Help the client mobilize resources to resolve their problems and/or modify attitudes and values
• Facilitate learning of healthy choices, coping skills, relationships and boundaries; effective communication and conflict resolution; and positive parenting techniques
• Respond to clients' requests and crises in a responsible, timely and flexible manner
• Respond to the feelings, attitudes, values, and concerns of clients with empathy and respect for their life journey
• Facilitate Relapse prevention and Transitional Housing Community meetings

Qualifications:

• A Masters Degree in counselling and registration with BCACC
• 3 to 5 years of experience in community social services sector and working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Demonstrated knowledge of the population health framework, social determinants of health, the biopsychosocial model of addiction, and concurrent disorders
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required along with Covid19 immunization records

Skills & Knowledge:

• Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, homelessness, and addictions counselling
• Good knowledge of the BC Mental Health Act
• Good knowledge of facilitation, mediation, and conflict resolution techniques
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong case management, teaching/training, clinical support and consultation skills
• Strong therapeutic skills in the areas of individual and group therapy with adults with substance use and/or concurrent disorders
• Strong skills in Windows, Microsoft Word, Excel, and database management systems
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners
• Ability to lead and work in a trauma-informed practice
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work:

• Demonstrates initiative, flexibility, adaptability, and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates, and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively
• Has good professional boundaries
• Documentation must be complete by the end of each shift, rather than a last-minute approach

Job Knowledge & Quality of Work:

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making:

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills:

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership:

• Models the organization’s core values of social justice, teamwork, social innovation, and strength- based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work
• Supervises practicum students and acts as a role model 

Teamwork & Collaboration:

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 18th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 9.02.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C163

Location: Phoenix Center (Main Campus)

Position Status: Full Time

Shift Timings & Days: (Friday - Tuesday) 12:00 am - 08:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until May 14th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: Multiple

Competition Number: C162

Location: Phoenix Center (Main Campus)

Position Status: Casual (On-Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni of the facility by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.

Responsibilities:

• Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support, peer support and facilitating peer-based recovery groups, in accordance with pre-established goals and objectives.
• Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences
• Supports skill building, goal attainment, empowerment and recovery through peer mentorship
• Provides emotional support.
• Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Provide practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery
• Provides input to case planning and goal setting
• Meet operational needs a required, including the safety of the building and occupants
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Practice and encourage respects, trust, empathy, and integrity in interactions with residents
• Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team
• Performs other related duties as required or assigned

Qualifications:

• High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
• Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues
• Experience leading or participating in community groups
• Experience providing one-on-one support in a relevant setting
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid driver’s license is required

Skills & Knowledge: 

• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Strong critical thinking, decision-making, and problem-solving skills
• Ability to perceive situational or other stressors that elevate risk and act proactively in response
• Ability to engage and involve adults in support and learning activities
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 14th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C156

Location: Phoenix Center (Main Campus)

Position Status: Full Time

Shift Timings & Days: (Monday - Friday) 09:00 am - 05:00 pm

Reports to: Manager of Operations

Compensation: (Grid 15) $28.72 - $30.71

Job Summary:

The Facilities Technician is responsible for the implementation and adherence of best practices around facility maintenance at our various sites and is a full-time position. This role is responsible for conducting and coordinating routine and non-routine maintenance activities for all Phoenix facilities, provides oversight to safety and efficiently performs work activities.  It handles various areas of business repair and aids in the implementation of maintenance procedures. 

Responsibilities:

Facilities Maintenance

• Promotes and maintains a welcoming environment for residents, guests and staff, maintaining a positive demeanor when interacting with others
• Ensures that Phoenix Society’s facilities are maintained to a high standard of care, ensuring we meet licensing and safety standards
• Provides overall maintenance repairs and project coordination to ensure that work is planned and executed safely and efficiently
•  Works with the supervisor and management teams to document and align processes for outside services
• Liaises with contractors for site work that is beyond the scope of the Phoenix maintenance team
• Oversees the development of maintenance procedures. Makes recommendations for the development of new and/or modifications to existing procedures
• Performs on-site work scoping and estimating for routine and non-routine maintenance activities
• Assists in implementing improvements to facility performance and equipment maintenance strategies
•  Assists in turnaround planning and scheduling as required
• Acts as the on-site management representative and liaison when the management team is off site
• Responds to maintenance and repair requests, emergency or otherwise
• Proactively inspects grounds, facilities, and equipment to determine if repairs or preventive maintenance is required
• Responds to and plans for completion of maintenance tasks,  as requested by their managers
• Detects, identifies and repairs building deficiencies, in coordination with management
• Completes safety checks and conducts routine maintenance on systems and equipment, including maintaining records of this work
• Performs general maintenance tasks for the buildings, such as painting, power washing, major clean ups, event setup/take down
• Assists with administrative tasks including, but not limited to, maintaining inventory systems, filing, records keeping, and purchasing system
•  Other duties that may be assigned

Qualifications:

• Academic:  Successful completion of Grade 12
•  1 to 3 years of related experience such as  facilities maintenance and/or light construction tasks including basic carpentry, plumbing, electrical and finishing work
• Related post-secondary and WHMIS training is an asset
• Driver’s License: Class 5 license accompanied by suitable drivers abstract
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in facilities operations and maintenance
• Ability to do work inside and outdoors, and significant physical activity, including heavy lifting, climbing ladders and stairs, and standing for extended periods of time
• Computer: proficient in MS Windows, Word, Excel, Outlook, Internet and databases
• Superior time management, organizational skills, and the ability to multi-task
• Ability to successfully collaborate with diverse personalities and communicate professionally and respectfully with all levels of the organization
• High energy level, positive attitude, willingness to learn and grow
• Exhibits a professional demeanor
• Appreciative of, and adaptable to, a diverse and multicultural environment
• The ability to function independently while managing multiple tasks and able to adapt to change is an ongoing expectation of this position
• Flexibility to work during evenings and weekends, and be on call, as needed

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Ability to work independently and contribute to team settings
• Excellent ability to work under pressure
• Embody a philosophy of professionalism, excellence, health and wellness at all times
• Exceptional communication and interpersonal skills
• Effective use of time and resources
• Service and results oriented
• Able to work in a diverse, fast-paced, and dynamic environment
• Maintain knowledge of all Phoenix policies, procedures, and protocols
• The ability to think creatively and present new ideas
• Ability to use discretion, judgment, tact, and poise in regard to confidential and sensitive information
• Experience in providing a person centered and community minded environment with marginalized people

Closing Details:

Closing Date

Internal applications will be accepted until May 07th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Location: Phoenix Center (Main Campus)

Position Status:  Full-time 37.5 hours per week.

Reports to: Director – Mental Health Substance Use.

Supervises:  Directly supervises all program and support staff. 

Compensation: $79,950 - $96,867

Job Summary:

The Senior Manager, Mental Health & Substance Use, along with the Senior Manager, Clinical Operations & Services, will lead Phoenix Society’s Provincial Facility-Based Treatment programs for adults, young adults, and youth over the age of 17 who require live-in treatment and supports for severe levels of substance use and mild to moderate mental health concerns. In addition, the Senior Manager, Mental Health & Substance Use oversees the staff at Phoenix Society’s short-term stabilization program (Phoenix House) and the Phoenix Centre Transitional Housing Program

The incumbent ensures that policy, procedures, protocols, programs/curriculum, and standards of care reflect best practices and are consistent with safe and effective care delivery principles. They will provide leadership and clinical oversight to a multi-disciplinary team. The incumbent will also ensure compliance with appropriate licensing and standards, including the Community Care and Assisted Living Act and Commission on Accreditation of Rehabilitation Facilities (CARF), BC Mental Health Act, and Adult Care Regulations.

The incumbent ensures that the day-to-day operations of the service are delivered in accordance with Phoenix Society’s philosophy, policies, and procedures and holds the safety and well-being of the people in care and staff as their priority concern. This position provides ongoing program supervision, performance coaching, education, mentoring, clinical oversight, and evaluation of all program employees, and, as a member of the MHSU Leadership Team, participates in a variety of agency and community initiatives and committees.

Qualifications:

Education:

• Master’s degree in a relevant field of study.
• Registered Social Worker or Registered Clinical Counsellor with active BC registration.
• 5+ years of management/leadership/supervisory experience preferred.
• Training and experience providing evidence-based responses to alcohol use disorder, substance use disorder, and concurrent disorders.
• Experience working within or leading facility-based/residential services.
• 5+ years of experience working in the addictions/substance use treatment field.

Other:

• Standard First Aid - with CPR-C-AED certificate (Valid).
• Nonviolent Crisis Intervention Training certificate preferred.
• Satisfactory completion of a criminal records checks with vulnerable sector screening.
• Satisfactory completion of Employee Immunization Record form is required.

Duties and Responsibilities:

Program Management/ Leadership:

• Works collaboratively with the Senior Manager, Clinical Operations & Services to lead the multidisciplinary team and monitor the day-to-day operations of the program.
• Supports service delivery at the Phoenix House Stabilization Program and Phoenix Centre Transitional Housing Program.
• Provides supervision to the Phoenix Centre Transitional Housing Program Manager, Peer Support Coordinator, Phoenix House Supervisor, Assistant Manager, MHSU, and the multidisciplinary team at MHSU (i.e., provincial treatment programs and YAYA STAR).
• Ensures that the required policies, procedures, and standards are being upheld.
• Provides leadership and guidance to staff in planning and developing service plans, case conferencing, and case management.
• Provides leadership in the delivery of culturally informed and culturally safe services for Indigenous clients and communities, including collaboration with and supervision of the Indigenous Cultural Liaison to support culturally responsive and respectful service delivery.
• Holds regular staff/team meetings to meet program and staff needs.
• Uses a collaborative leadership style to fully engage employees in both program development, service delivery, and service improvement.
• Translates the strategic goals and priorities of the organization into achievable and measurable outcomes and operational plans.
• Adeptly manages competing tasks and uses time efficiently and effectively.
• Engages in research and gap analysis that support the development of new services, enhanced service options, best practices, and service coordination protocols.
• Develops and/or supports program proposals and grant applications, as required.
• Liaises with mental health and substance use services, including funders, community partners, and health authorities.

Performance Quality Improvement:

• Develops and annually updates program logic models; conducts program
• Develops and ensures implementation of each program’s goals and objectives in alignment with the Phoenix Model of Care.
• Develops relevant program policies, procedures, forms, etc.
• Responds to participant, family, community, or employee concerns and complaints, as per policy guidelines.
• Ensures the reporting of critical Incidents and WorkSafeBC incidents as per licensing and regulatory requirements and ensures compliance with Occupational Health and Safety requirements.
• Maintains a working knowledge of all relevant program accreditation standards.
• Tracks all relevant program data and provides quarterly CQI report data.
• Actively seeks and incorporates feedback to inform continuous improvement.

Clinical:

• Provides direction, guidance and support to staff around service recipient care, clinical decision-making, team processes, and on an as-needed basis.

Contract Deliverables:

• Maintains a working knowledge of all program contract deliverables and ensures these are being met in a timely and consistent manner.
• Liaises directly with community partners and funders as required with regard to case planning and consultation, case tracking, mutual training needs, service coordination, and teamwork.

Site/ Facility Management:

• Ensures the physical site adheres to all health and safety regulations and guidelines, including but not limited to Phoenix Society’s Health and Safety policy and Community Care and Assisted Living regulations.
• Maintains the site as clean, comfortable, and safe.
• Works in collaboration with the Facilities Manager and housekeeping staff to achieve required site standards.

Human Resources:

• Maintains a working knowledge of all relevant agency personnel policies, procedures, and standards. Contributes to the evolution of policies, forms and procedures as required.
• Ensure compliance with all Collective Bargaining Agreements.
• Works in collaboration with Human Resources to recruit, onboard, orient, train, develop, retain and compensate staff.
• Develops and implements a staff schedule consistent with requirements regarding adequate staff coverage and staff to participant ratios.
•  Completes callouts for vacant shifts to ensure adequate staff coverage and staff to participant ratios.
•  Provides regular supervision to all program staff including ongoing performance management, a formal, annual performance review and development of a training plan.
• Reviews and approves time sheets; vacation accrual and requests; provides follow up re: time management issues.

Program Budgets:

• Provides input into the annual program budget development process.
• Manages and closely monitors program budgets.
• Approves and submits all employee and program expense claims for reimbursement in a timely manner.

Program Reporting:

• Ensures that program data is accurately submitted, as per contractor and agency requirements.

Community Development:

• Participates in community committees and initiatives relevant to the program, and in regional/provincial groups, as time permits.

Agency Participation:

• Actively participates in the Agency’s Leadership Team and Continuous Quality Improvement processes, and other relevant working committees, as requested.
• Attends regular supervision with the Director including an annual performance review and development of a training plan.
• Participates in professional development relevant to this position.
• Is part of the agency on-call manager rotation.
• Performs other related duties as required.

Additional Skills:

• Knowledge of trauma-informed practices, harm reduction modalities, and adult learning approaches.
• Working knowledge of BC Mental Health Act, Adult Care Regulations, Community Care and Assisted Living Act, and other facilities and community standards.
• Working knowledge of Alcohol and Substance Use Disorder treatment approaches including the range of Opioid Agonist Treatments.
•  Demonstrated work experience in direct service to individuals including case management experience, interviewing and assessment skills, cultural competency.
• Demonstrated experience working with Indigenous staff, clients and communities, and providing culturally informed, culturally safe, and trauma-informed services.
• Proven skills and experience with providing case planning support; clinical supervision; and strong team leadership skills.
• Working knowledge of the community social service and health systems and networks, provincially and locally.
• Excellent crisis management, decision-making, conflict resolution, time management, boundaries, and problem-solving skills.
• Research, program/proposal development, gap analysis, program evaluation, outcome measures skills and experience.
• Working knowledge of youth, young adult and adult learning and community development principles as well as group facilitation and presentation skills.
• Excellent interpersonal, oral and written communication skills; strong computer skills and other uses of technology.
• Ability to work with considerable independence and discretion.
• Ability to build strong, collaborative working relationships with community stakeholders as well as with internal teams and groups.

Additional Information:

This position requires you to work in a potentially stressful environment and may deal with participants in crisis situations. Managing emergency situations is an ongoing expectation of this position. Program activities require a moderate level of physical fitness to effectively carry out the duties of the position. On-call hours and evening and weekend work are applicable to this position

Closing Details:

Closing Date

Internal applications will be accepted until Friday May 08th, 2026, 04:00 pm

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C148

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Friday - Sunday)  04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date:

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 5

Competition Number: C117

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  12:00 am - 08:00 am 

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 5

Competition Number: C112

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  04:00 pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 5

Competition Number: C116

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  08:00 am - 04:00 pm

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be accepted until April 23rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C135

Location: Chilliwack, BC

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 9) $27.17 - $28.97

Job Summary:

The Cook at Phoenix Society is responsible for preparing meals and following established recipes. Key duties include preparing ingredients, adhering to the menu, and following food health and safety procedures. The position is required to cook, clean, assist other kitchen staff, and deliver food in a fast-paced environment. The Cook ensures that menu items are of high quality and distributed in a timely fashion. Also from time to time able to work for sister sites and phoenix food truck as needed.

Responsibilities:

• Set up, clean and organize work stations with all necessary supplies
• Prepare ingredients for the day; wash, chop and season meat, vegetables, etc.
• Prepare and cook menu items according to nutritional standards with other kitchen staff
• Handle multiple food orders at one time
• Deliver menu items to clients as required
• Store and dispose of any food properly
• Ensure sufficient stock and inventory of food, supplies and equipment
• Sanitize and clean work stations and kitchen supplies
• Comply with health and safety and sanitation standards
• Ensure that food is distributed in high quality and in a timely fashion
• Perform other duties as required

Qualifications:

• High school diploma or equivalent
• Red Seal certification is required
• 1 to 3 years of experience in preparing, cooking and delivering meals
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Excellent knowledge of daily meal preparation
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to follow all food health and safety regulations
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C134

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  10:30 am - 06:30 pm

Reports to: Program Manager

Compensation: (Grid 9) $27.17 - $28.97

Job Summary:

The Cook at Phoenix Society is responsible for preparing meals and following established recipes. Key duties include preparing ingredients, adhering to the menu, and following food health and safety procedures. The position is required to cook, clean, assist other kitchen staff, and deliver food in a fast-paced environment. The Cook ensures that menu items are of high quality and distributed in a timely fashion. Also from time to time able to work for sister sites and phoenix food truck as needed.

Responsibilities:

• Set up, clean and organize work stations with all necessary supplies
• Prepare ingredients for the day; wash, chop and season meat, vegetables, etc.
• Prepare and cook menu items according to nutritional standards with other kitchen staff
• Handle multiple food orders at one time
• Deliver menu items to clients as required
• Store and dispose of any food properly
• Ensure sufficient stock and inventory of food, supplies and equipment
• Sanitize and clean work stations and kitchen supplies
• Comply with health and safety and sanitation standards
• Ensure that food is distributed in high quality and in a timely fashion
• Perform other duties as required

Qualifications:

• High school diploma or equivalent
• Red Seal certification is required
• 1 to 3 years of experience in preparing, cooking and delivering meals
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Excellent knowledge of daily meal preparation
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to follow all food health and safety regulations
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C133

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  06:00 am - 02:00 pm

Reports to: Program Manager

Compensation: (Grid 9) $27.17 - $28.97

Job Summary:

The Cook at Phoenix Society is responsible for preparing meals and following established recipes. Key duties include preparing ingredients, adhering to the menu, and following food health and safety procedures. The position is required to cook, clean, assist other kitchen staff, and deliver food in a fast-paced environment. The Cook ensures that menu items are of high quality and distributed in a timely fashion. Also from time to time able to work for sister sites and phoenix food truck as needed.

Responsibilities:

• Set up, clean and organize work stations with all necessary supplies
• Prepare ingredients for the day; wash, chop and season meat, vegetables, etc.
• Prepare and cook menu items according to nutritional standards with other kitchen staff
• Handle multiple food orders at one time
• Deliver menu items to clients as required
• Store and dispose of any food properly
• Ensure sufficient stock and inventory of food, supplies and equipment
• Sanitize and clean work stations and kitchen supplies
• Comply with health and safety and sanitation standards
• Ensure that food is distributed in high quality and in a timely fashion
• Perform other duties as required

Qualifications:

• High school diploma or equivalent
• Red Seal certification is required
• 1 to 3 years of experience in preparing, cooking and delivering meals
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Excellent knowledge of daily meal preparation
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to follow all food health and safety regulations
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C127

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 1) $23.89 - $25.54

Job Summary:

The Housekeeper at Phoenix Society performs heavy to light cleaning duties to ensure that the suites and common areas in the facility are in a clean and orderly condition, working in tandem with other janitorial staff and volunteers. Key responsibilities include: cleaning floors; shampooing rugs; washing walls and windows; removing garbage; laundry; cleaning appliances; and notifying management when any supplies or repairs are required.

Responsibilities: 

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Strip, seal, finish and polish floors as required
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture, fixtures and appliances
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Make beds and keep linens in stock as needed;
• Performs laundry duties such as washing linens and clothing.
• Follow procedures for the use of chemical cleaners and power equipment
• Perform other duties as requested

Maintenance Services

• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Notify managers concerning the need for major repairs, minor renovations,  or building operating systems service
• Requisition supplies and equipment needed for cleaning and maintenance duties
• Maintain and organize cleaning equipment, materials and supplies
• Perform other duties as required

Qualifications:

• Academic: Successful completion of Grade 12
• 1 to 3 years of related experience providing custodial and/or housekeeping services
• Related post-secondary and WHMIS training is an asset
• Valid Class 5 driver’s licence is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in custodial services and/or housekeeping
• Ability to perform heavy to light cleaning duties including heavy lifting, climbing stairs, and standing for extended periods of time
• Basic computer skills including Microsoft Office.
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills
• Ability to work with little supervision and maintain a high level of performance       
• Ability to work independently and contribute to team settings
• Flexibility to work during evenings and weekends, and be on call, as needed
• Excellent ability to work under pressure in a diverse, fast-paced, and dynamic environment
• Experience in providing a person centered and community minded environment with marginalized people is an asset.       

Competencies:

Approach to Work 

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results 
• Adeptly manages competing tasks and uses time efficiently and effectively 

Job Knowledge & Quality of Work 

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace (What does enforce mean? Is it up to this position to enforce?)

Judgement & Decision-Making 

• Models independent thinking and creativity  
•  Demonstrates effective problem-solving skills 
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills 

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership 

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices 
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success 
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C126

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 1) $23.89 - $25.54

Job Summary:

The Housekeeper at Phoenix Society performs heavy to light cleaning duties to ensure that the suites and common areas in the facility are in a clean and orderly condition, working in tandem with other janitorial staff and volunteers. Key responsibilities include: cleaning floors; shampooing rugs; washing walls and windows; removing garbage; laundry; cleaning appliances; and notifying management when any supplies or repairs are required.

Responsibilities: 

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Strip, seal, finish and polish floors as required
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture, fixtures and appliances
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Make beds and keep linens in stock as needed;
• Performs laundry duties such as washing linens and clothing.
• Follow procedures for the use of chemical cleaners and power equipment
• Perform other duties as requested

Maintenance Services

• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Notify managers concerning the need for major repairs, minor renovations,  or building operating systems service
• Requisition supplies and equipment needed for cleaning and maintenance duties
• Maintain and organize cleaning equipment, materials and supplies
• Perform other duties as required

Qualifications:

• Academic: Successful completion of Grade 12
• 1 to 3 years of related experience providing custodial and/or housekeeping services
• Related post-secondary and WHMIS training is an asset
• Valid Class 5 driver’s licence is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in custodial services and/or housekeeping
• Ability to perform heavy to light cleaning duties including heavy lifting, climbing stairs, and standing for extended periods of time
• Basic computer skills including Microsoft Office.
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills
• Ability to work with little supervision and maintain a high level of performance       
• Ability to work independently and contribute to team settings
• Flexibility to work during evenings and weekends, and be on call, as needed
• Excellent ability to work under pressure in a diverse, fast-paced, and dynamic environment
• Experience in providing a person centered and community minded environment with marginalized people is an asset.       

Competencies:

Approach to Work 

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results 
• Adeptly manages competing tasks and uses time efficiently and effectively 

Job Knowledge & Quality of Work 

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace (What does enforce mean? Is it up to this position to enforce?)

Judgement & Decision-Making 

• Models independent thinking and creativity  
•  Demonstrates effective problem-solving skills 
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills 

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership 

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices 
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success 
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Closing Date: Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C125

Location: Chilliwack, BC

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 1) $23.89 - $25.54

Job Summary:

The Housekeeper at Phoenix Society performs heavy to light cleaning duties to ensure that the suites and common areas in the facility are in a clean and orderly condition, working in tandem with other janitorial staff and volunteers. Key responsibilities include: cleaning floors; shampooing rugs; washing walls and windows; removing garbage; laundry; cleaning appliances; and notifying management when any supplies or repairs are required.

Responsibilities: 

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Strip, seal, finish and polish floors as required
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture, fixtures and appliances
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Make beds and keep linens in stock as needed;
• Performs laundry duties such as washing linens and clothing.
• Follow procedures for the use of chemical cleaners and power equipment
• Perform other duties as requested

Maintenance Services

• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Notify managers concerning the need for major repairs, minor renovations,  or building operating systems service
• Requisition supplies and equipment needed for cleaning and maintenance duties
• Maintain and organize cleaning equipment, materials and supplies
• Perform other duties as required

Qualifications:

• Academic: Successful completion of Grade 12
• 1 to 3 years of related experience providing custodial and/or housekeeping services
• Related post-secondary and WHMIS training is an asset
• Valid Class 5 driver’s licence is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required

Skills & Knowledge:

• English: fluent and able to effectively communicate professionally, both orally and written
• Demonstrated experience in custodial services and/or housekeeping
• Ability to perform heavy to light cleaning duties including heavy lifting, climbing stairs, and standing for extended periods of time
• Basic computer skills including Microsoft Office.
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills
• Ability to work with little supervision and maintain a high level of performance       
• Ability to work independently and contribute to team settings
• Flexibility to work during evenings and weekends, and be on call, as needed
• Excellent ability to work under pressure in a diverse, fast-paced, and dynamic environment
• Experience in providing a person centered and community minded environment with marginalized people is an asset.       

Competencies:

Approach to Work 

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results 
• Adeptly manages competing tasks and uses time efficiently and effectively 

Job Knowledge & Quality of Work 

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace (What does enforce mean? Is it up to this position to enforce?)

Judgement & Decision-Making 

• Models independent thinking and creativity  
•  Demonstrates effective problem-solving skills 
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills 

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership 

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices 
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success 
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C124

Location: Chilliwack, BC

Position Status: Part Time, Permanent

Shift Timings & Days: (Saturday - Sunday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 3) $24.84 - $26.52

Job Summary:

The Building Service Support Worker at Phoenix Society is responsible for keeping buildings in a clean and orderly condition. The position is expected to perform light to heavy cleaning duties. Other duties may include tending to the furnace and boiler; performing routine maintenance activities; cleaning floors, shampooing rugs, and washing walls and glass; removing garbage; notifying management of need for repairs; and cleaning snow or debris from sidewalks.

Responsibilities:

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture and fixtures
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Strip, seal, finish and polish floors
• Follow procedures for the use of chemical cleaners and power equipment
• Move heavy furniture, equipment and supplies either manually or by using hand trucks. Notify Maintenance of any furniture or equipment requiring repair or replacement
• Remove snow and debris from sidewalks, in accordance with City bylaws
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, performs laundry duties such as washing linens and clothing.
• Notify the campus manager for follow-up when unauthorized persons are observed to be on the grounds or within buildings
• Notify the campus manager for follow-up when clients are observed to be breaking Phoenix Society policies, procedures or guidelines
• Using appropriate tools, collect and dispose of drug paraphenalia, trash and feces from the entranceways and walkways immediately adjacent to the buildings
• Set up, arrange and remove decorations, tables and chairs to prepare facilities for events such as banquets and meetings
• Perform other duties as requested

Maintenance Services

• Open and/or close buildings, check alarm systems, and check premises to guard against theft, fire, illegal entry, etc.
• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Conduct minor maintenance such as unclogging toilets, changing lightbulbs that are reachable from the floor, and small drywall repairs
• Notify Maintenance concerning the need for major repairs, minor renovations, i.e., patch and paint, or additions to building operating systems
• Submit to Maintenance Requisition for supplies and equipment needed for cleaning and maintenance duties. Receive and distribute supplies and equipment
• Monitor the facility for insect and other pest infestations. When required, notify Maintenance to have a pest management contractor dispatched to site
• Inspect and clean dryer vents weekly. Notify Maintenance of any if repairs are required
• Maintains and organizes cleaning equipment, materials and supplies
• Greet contractors at the campus front office and escort them to the job site
• Perform other duties as required

Qualifications:

• Building Service Worker certificate with WHMIS training, or equivalent
• 1 to 3 years of experience providing custodial and maintenance services
• Ability to lift heavy loads as required is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Skills & Knowledge:

• Demonstrated experience in building maintenance
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to perform minor plumbing and electrical repairs
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies?
• Ability to work independently and contribute to team settings
• Excellent ability to work under pressure
• Embody a philosophy of professionalism, excellence, health and wellness at all times?
• Exceptional communication and interpersonal skills?
• Effective use of time and resources
• Service and results oriented
• Able to work in a diverse, fast-paced, and dynamic environment
• Maintain knowledge of all Phoenix policies, procedures, and protocols
• The ability to think creatively and present new ideas
• Experience in providing a person centered and community minded environment with marginalized people.
•  Computer skills including with Microsoft Office.

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership (boilerplate)

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: 1

Competition Number: C123

Location: Chilliwack, BC

Position Status: Full Time, Permanent

Shift Timings & Days: (Monday - Friday)  10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 3) $24.84 - $26.52

Job Summary:

The Building Service Support Worker at Phoenix Society is responsible for keeping buildings in a clean and orderly condition. The position is expected to perform light to heavy cleaning duties. Other duties may include tending to the furnace and boiler; performing routine maintenance activities; cleaning floors, shampooing rugs, and washing walls and glass; removing garbage; notifying management of need for repairs; and cleaning snow or debris from sidewalks.

Responsibilities:

Custodial Services

• Clean building floors by sweeping, mopping, scrubbing or vacuuming
• Gather and empty all garbage, recycling and compost bins
• Service, clean and supply restrooms
• Clean and polish furniture and fixtures
• Clean windows, glass partitions and mirrors
• Dust furniture, walls, machines and equipment
• Steam-clean and/or shampoo carpets or rugs
• Strip, seal, finish and polish floors
• Follow procedures for the use of chemical cleaners and power equipment
• Move heavy furniture, equipment and supplies either manually or by using hand trucks. Notify Maintenance of any furniture or equipment requiring repair or replacement
• Remove snow and debris from sidewalks, in accordance with City bylaws
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, performs laundry duties such as washing linens and clothing.
• Notify the campus manager for follow-up when unauthorized persons are observed to be on the grounds or within buildings
• Notify the campus manager for follow-up when clients are observed to be breaking Phoenix Society policies, procedures or guidelines
• Using appropriate tools, collect and dispose of drug paraphenalia, trash and feces from the entranceways and walkways immediately adjacent to the buildings
• Set up, arrange and remove decorations, tables and chairs to prepare facilities for events such as banquets and meetings
• Perform other duties as requested

Maintenance Services

• Open and/or close buildings, check alarm systems, and check premises to guard against theft, fire, illegal entry, etc.
• Monitor building security and safety by performing such tasks as locking doors after cleaning and checking electrical appliances to ensure that hazards are not created
• Conduct minor maintenance such as unclogging toilets, changing lightbulbs that are reachable from the floor, and small drywall repairs
• Notify Maintenance concerning the need for major repairs, minor renovations, i.e., patch and paint, or additions to building operating systems
• Submit to Maintenance Requisition for supplies and equipment needed for cleaning and maintenance duties. Receive and distribute supplies and equipment
• Monitor the facility for insect and other pest infestations. When required, notify Maintenance to have a pest management contractor dispatched to site
• Inspect and clean dryer vents weekly. Notify Maintenance of any if repairs are required
• Maintains and organizes cleaning equipment, materials and supplies
• Greet contractors at the campus front office and escort them to the job site
• Perform other duties as required

Qualifications:

• Building Service Worker certificate with WHMIS training, or equivalent
• 1 to 3 years of experience providing custodial and maintenance services
• Ability to lift heavy loads as required is required
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required

Skills & Knowledge:

• Demonstrated experience in building maintenance
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to perform minor plumbing and electrical repairs
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies?
• Ability to work independently and contribute to team settings
• Excellent ability to work under pressure
• Embody a philosophy of professionalism, excellence, health and wellness at all times?
• Exceptional communication and interpersonal skills?
• Effective use of time and resources
• Service and results oriented
• Able to work in a diverse, fast-paced, and dynamic environment
• Maintain knowledge of all Phoenix policies, procedures, and protocols
• The ability to think creatively and present new ideas
• Experience in providing a person centered and community minded environment with marginalized people.
•  Computer skills including with Microsoft Office.

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership (boilerplate)

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C114

Location: Chilliwack, BC

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.62 - $31.40

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’ needs, performance, and progress
• In accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actions
• Administers medication to clients and provides medication reminders, in accordance with established policy
• Participates in and oversees various client-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Receives client feedback, and inquiries and complaints, and responds as required
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Provides direction to volunteers as required
• Performs other related duties as assigned.

Qualifications:  

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively in writing and verbally
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity 

People Management

• Displays interest, concern and respect for their staff and their staff’s development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit 
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes initiative to seek improvement in outputs and efficiencies
• Delegates appropriately to fully utilize their staff to accomplish program goals
• Creates a sense of accountability for results
• Oversees and manages the organization’s resources, including ensuring sound financial management

Closing Details:

Closing Date:

Internal applications will be accepted until April 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C146

Location: Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 1) $22.51 - $24.08

Job Summary:

Working as part of the kitchen team, the Kitchen Helper at Phoenix Society is responsible for food preparation. Key responsibilities include: preparing meal ingredients; maintaining a clean kitchen area; cleaning dishes and cooking instruments; and loading items for transport to the Society’s various locations in a safe, timely manner.

Responsibilities:

Food Services

• Prepare meal ingredients for cooks, including washing, peeling, cutting and slicing ingredients
• Assist kitchen staff to unload food supplies from delivery trucks
• Store ingredients and food items according to food safety standards
• Remove expired or spoiled ingredients from the refrigerator, freezer and stockroom
• Clean and store all dishes, utensils and cooking instruments
• Pack take-out orders as needed
• Load, items for transport to the Society’s various housing locations in a safe, timely manner
• Sanitize food service equipment (e.g., Cambro carts) when they are returned from meal service delivery
• Remove garbage/compost, replace garbage/compost bags and wash garbage/compost bins
• Mop and sweep kitchen areas as required
• Other duties as assigned

Qualifications:

• High School diploma or equivalent
• 1 to 3 years of experience in food preparation, cleaning, or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screen form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Strong interpersonal skills and ability to communicate effectively in writing and verbally.
• Ability to follow all food health and safety regulations
• Ability to lift and carry heavy items for extended periods
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until April 01st, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Position: 1

Competition Number: C144
Location: Main Campus

Position Status: Part Time 

Shift Timings & Days: (Monday - Friday) 11:30 am - 04:30 pm  
Reports to:  Manager, Food Service

Compensation: $22.51 -$24.08

Job Summary:

Reporting to the Kitchen Manager, the Food and Supply Delivery Driver is responsible for making deliveries safely and in a timely manner to our various Phoenix Society housing locations. Additionally, this position will cover some light kitchen duties as required. Also, from time to time, be able to work/drive for sister sites and phoenix food truck as needed.

Responsibilities:

• Loading, transporting, and delivering items to our various housing locations in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are completed.
• Assisting with loading and unloading items from vehicles.
• Sanitize inside / outside of Cambro carts when they are back after meal service delivery.
• Providing excellent customer service, answering questions, and handling complaints if necessary.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
• Preparing reports and other documents relating to deliveries.
• Operating equipment the transportation vehicle in a proper manner.

Qualifications:

• Academic: High School diploma or Prior delivery driving experience is an asset.
• English: fluent and able to effectively communicate professionally, orally and written, in English. 
• Satisfactory Criminal Records Check Review
• Valid BC driver's license.
• Clean driving record.
• Experience may be required or preferred.
• Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws.
• Strong time management and customer service skills.
• Ability to drive, lift and carry heavy items for extended periods.
• Attention to detail.
• Must be eligible to work in Canada.
• Negative Tuberculosis Screening Certificate.

Competencies: 

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

 Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
•  Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
•  Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until March 26th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Number of Positions: Multiple

Competition Number: C141

Location: Phoenix Centre (Main Campus)

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid 9) $25.61 - $27.31

Job Summary:

The Cook at Phoenix Society is responsible for preparing meals and following established recipes. Key duties include preparing ingredients, adhering to the menu, and following food health and safety procedures. The position is required to cook, clean, assist other kitchen staff, and deliver food in a fast-paced environment. The Cook ensures that menu items are of high quality and distributed in a timely fashion. Also from time to time able to work for sister sites and phoenix food truck as needed.

Responsibilities:

• Set up, clean and organize work stations with all necessary supplies
• Prepare ingredients for the day; wash, chop and season meat, vegetables, etc.
• Prepare and cook menu items according to nutritional standards with other kitchen staff
• Handle multiple food orders at one time
• Deliver menu items to clients as required
• Store and dispose of any food properly
• Ensure sufficient stock and inventory of food, supplies and equipment
• Sanitize and clean work stations and kitchen supplies
• Comply with health and safety and sanitation standards
• Ensure that food is distributed in high quality and in a timely fashion
• Perform other duties as required

Qualifications:

• High school diploma or equivalent
• Red Seal certification is required
• 1 to 3 years of experience in preparing, cooking and delivering meals
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Excellent knowledge of daily meal preparation
• Strong organizational and time management skills with a high attention to detail
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to follow all food health and safety regulations
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until March 03rd, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 1

Competition Number: C129

Location: Phoenix Center (Main Campus)

Position Status: Part Time

Shift Timings & Days: (Sunday) 07:00 am - 03:00 pm (Monday - Thursday) 07:00 am - 11:00 am

Reports to: Program Manager

Compensation: (Grid 1) $22.51 - $24.08

Job Summary:

Working as part of the kitchen team, the Kitchen Helper at Phoenix Society is responsible for food preparation. Key responsibilities include: preparing meal ingredients; maintaining a clean kitchen area; cleaning dishes and cooking instruments; and loading items for transport to the Society’s various locations in a safe, timely manner.

Responsibilities:

Food Services

• Prepare meal ingredients for cooks, including washing, peeling, cutting and slicing ingredients
• Assist kitchen staff to unload food supplies from delivery trucks
• Store ingredients and food items according to food safety standards
• Remove expired or spoiled ingredients from the refrigerator, freezer and stockroom
• Clean and store all dishes, utensils and cooking instruments
• Pack take-out orders as needed
• Load, items for transport to the Society’s various housing locations in a safe, timely manner
• Sanitize food service equipment (e.g., Cambro carts) when they are returned from meal service delivery
• Remove garbage/compost, replace garbage/compost bags and wash garbage/compost bins
• Mop and sweep kitchen areas as required
• Other duties as assigned

Qualifications:

• High School diploma or equivalent
• 1 to 3 years of experience in food preparation, cleaning, or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screen form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required
• Food Safe Level 1 is required

Skills & Knowledge:

• Strong interpersonal skills and ability to communicate effectively in writing and verbally.
• Ability to follow all food health and safety regulations
• Ability to lift and carry heavy items for extended periods
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until January 26th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Number of Positions: 2
Competition Number: C82

Location: Phoenix Center (Main Campus)

Position Status: Casual

Reports to: Sr. Manager & Director, Mental Health and Substance Use

Compensation: (Grid 31) $30.20- $31.89

Job Summary:

The Indigenous Cultural Liaison at Phoenix Society offers Indigenous knowledge and perspectives and works closely with Indigenous service recipients to connect them with culturally specific supports in the community, while advocating for their access and rights as needed. This support includes but is not limited to; coordinating and supporting cultural activities and programs, informing case plans, and connecting service recipients to external organizations and agencies that provide additional assistance.

Service Recipient Services:

• Act on issues that affect the Indigenous cultural safety in MHSU programs
• Act as a cultural advocate for Indigenous service recipients during their stay at MHSU programs
• Provides information to service recipients, families and communities regarding the provision and access to culturally safe, trauma informed mental health and substance use care programs and services.
• Coordinates service recipients/family spiritual care requests and/or access to sacred spaces within and around the program to support Indigenous practices, beliefs and customs.
• Maintain accurate client records (e.g., assessment data, client care plan, goal setting, case notes and discharge summaries, behaviour contracts, incident reports, etc.), reports, and statistics required by management
• Ensure that all required documentation is complete and on time
• Demonstrating knowledge of Indigenous traditions by teaching crafts and traditional handwork.

Program Management:

• Contributes to the development and implementation of cultural programming, teachings and events, including presentations; information sessions; workshops; and activities.
• Participates in planning, development and implementation of culturally safe, trauma informed activities at MHSU programs
• Maintain database of cultural diversity activities, participation and referrals or connections.
• Provide monthly and annual reports to the Senior Manager, Mental Health & Substance Use Programs as requested
• Participates in the planning and development of quality improvement activities through methods such as providing input to the planning processes and participates in program wide quality improvement initiatives, as required
• Performs other related duties as assigned.

Community Relations:

• Establishes effective working relationships with community-based agencies and Indigenous groups to facilitate accessible and effective culturally safe, trauma informed service recipient care.
• Works in collaboration with other disciplines to develop and maintain a list of relevant Indigenous community-based agencies. Provides a link and liaison service between service recipients and these agencies.
• Maintain current knowledge of social, economic, recreational and educational resources in the community.

Qualifications:

• Post-secondary diploma (e.g., 2 to 3 years) in community social service, counselling, social work, psychology, etc.
• At least 2 years of relevant experience working with Indigenous populations and comprehensive understanding and experience delivering culturally safe, trauma informed care.
• Priority will be given to applicants of Indigenous Ancestry
• Demonstrated knowledge of cultural competency principles and practices
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of a Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid certification with CPR is required
• Valid driver’s license is required

Skills & Knowledge:

• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong skills in Windows, Microsoft Word, Excel, and donor database systems
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views 

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success 

Closing Details:

Closing Date

Internal applications will be accepted until December 11th, 2025, 04:00 pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Priority will be given to applicants of Indigenous Ancestry.

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

Job Title: Registered Psychiatric Nurse (RPN) or Registered Nurse (RN)
Number of Positions: Multiple
Competition Number: N4
Location: Phoenix Centre (Main Campus)
Position Status: Casual
Reports to:  Senior Manager, Clinical Operations and Services
Shift Timings: 07:00 am - 07:00 pm
Compensation: $41.42-$55.91

• Administer medication and document their effects.
• Collect specimens.
• Monitor and document patient progress.
• Assist on-site GP with administration and patient care.
• Diagnose health conditions.
• Treat and manage acute mental health conditions.
• Treat and manage health issues.
• Order and interpret screening and diagnostic tests.
• Coordinating care services for clients,planning client care.
• Developing professional relationships with clients and others
• Documenting timely, accurate reports
• Recommending or administering some medications (e.g., Schedule III drugs)
• Refer clients to other healthcare professionals and specialists.
• Provide counselling and education.

• Graduate of an approved School of Nursing with a bachelor's Degree and current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
• 1 to 3 years of experience providing trauma-informed acute or community health nursing care/services to patients who have a combination of physical, psychiatric and/or concurrent substance abuse/misuse disorders, or equivalent.
• A combination of equivalent education, training and experience may be considered.
• Knowledge of COWS, CIWA, and MMSE Tools
• Knowledge of OATS
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate are required
• Valid driver's license is required.

• Develop therapeutic nurse & resident relationship.
• Respond immediately and appropriately to sudden emergencies.
• Communicate effectively, both orally and in writing, with patients and their families, colleagues, physicians, and other health care providers, both one-on-one and in groups.
• Ability to lead and co-lead group sessions.
• Manage aggressive and suicidal behaviour.
• Plan and implement care plans.
• Assess patient responses to care and respond appropriately.
• Adjust to unexpected events, problem-solve, set priorities and deal with conflict.
• Work collaboratively as a member of an interdisciplinary team.
• Teach clients and their families.
• Computer skills, including the ability to effectively use a computerized patient care information system.
• Adhere to legal requirements of RN/RPN practicing and scope as dictated through BCCNP.
• Medication administration in keeping with Licensed Facility requirements.
• Participate in emergency preparedness planning working collaboratively to develop and implement plans.
• Work with on-site GP and help develop care plans for individuals when needed.
• Assess resident’s health literacy and knowledge providing information and access to resources.
• Maintain resident confidentiality and respond to resident rights to health care information.
• Document using internal documentation tools as well as requirements under legislation, regulation, by-laws and policies applicable to RN/RPNs’.
• Excellent knowledge of community health nursing theory including mental health and addictions, communicable diseases, primary care and practice within a patient/family-centered approach
• Excellent knowledge of BCCNM's Standards for Nursing Practice
• Excellent knowledge of the BC Mental Health Act, other facilities and community resources
• Good knowledge of facilitation, mediation, and conflict resolution techniques
• Good knowledge of computer literacy to operate a computerized patient care information system and word processing, spreadsheet, Internet and e-mail software
• Strong case management, teaching/training, clinical support and consultation skills
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

• Competencies

  Approach to Work

  • Demonstrates initiative, flexibility, adaptability and resourcefulness
  • Actively seeks and incorporates feedback to inform continuous self-improvement
  • Sets goals, creates and implements action plans, monitors progress, and evaluates results
  • Adeptly manages competing tasks and uses time efficiently and effectively

   

        Job Knowledge & Quality of Work

  • High-degree of relevant and current job knowledge and skill
  • Consistently produces accurate, thorough, high-quality work in a timely manner
  • Builds and promotes a culture of health and safety in the workplace
  • Implements and enforces best practices in health and safety within the workplace

   

        Judgement & Decision-Making

  • Models independent thinking and creativity
  • Demonstrates effective problem-solving skills
  • Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
  • Exercises sound judgment in the best interests of the organization

   

  Communication & Interpersonal Skills

  • Expresses themselves clearly and professionally both verbally and in writing
  • Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
  • Has a manner, style and presence that makes a positive impression
  •  Listens to and considers others’ views

   

  Personal Leadership

  • Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
  • Fosters enthusiasm, energy and commitment
  • Takes responsibility for personal actions, performance and health
  • Is reliable and accountable; shows up on time ready to work

   

  Teamwork & Collaboration

  • Effectively works with their colleagues to ensure organizational success
  • Champions positive working relationships with staff and external stakeholders
  • Supports an environment of openness, and champions teamwork and communication across programs
  • Leverages the expertise and experience of others for organizational success

Performs other duties as directed.

Closing Details:

Closing Date: 

Closing Date: Internal applications will be accepted until April 15, 2025  at 5:00pm.

“All employees, including laid-off and displaced employees, are entitled to apply for the vacancy and be considered pursuant to the provisions of Article 17.01.” Internal applicants must notify the manager of their intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.

Position Status: Casual - On Call

Reports to: Program Manager, Rising Sun

Compensation: (Grid 21) $ 29.76 - $31.64

Job Summary:

The Residential Support Worker at Phoenix Society is a member of the integrated services team. In line with the overall purpose of facilitating the capacity building of participants to maximize their community reintegration and supporting residents who are transitioning out of Federal Correctional Institutions, the Residential Support Worker is accountable for: client supervision and monitoring, assessing public risk and client needs, client support, community building with Corrections Service Canada, local police and other external partnerships.

Responsibilities:

Client Services

• Support the clients in adhering to the community guidelines set out in both their CSC conditions and Program Agreement conditions
• Support clients with their community reintegration plans by maintaining accurate logging and documentation as required by the Society and Corrections Service Canada.
• Build a therapeutic relationship to support the client in their life skills and goals
• Support proper reporting/documentation and collaboration for: breach of conditions which include but are not limited to: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation
• Respond to emergencies within a moments notice, via rapid response to all areas of the CRF building, as per established protocols
• Once trained through CSC and Management/Case Managers at Rising Sun, Male- identifying staff must support Urinary Analysis requirement such as scheduling appointment with client, ensuring client follows established protocols, labelling and signing, and arranges pick up with specified receivers
• Delivering food to residents of Rising Sun and to push food cart around the various CRF floors
• House walks for 3-6 times per shift on all the floors of the CRF, ensuring safety and presence of residents
• As directed, provides medication assistance to residents, including meeting residents at designated off-property locations (up to 100 meters), in accordance with organizational policies, safety procedures, and applicable legislation

Administration

• Support administrative tasks including photocopying; case documentation; database entry; filing; and answering phones
• Maintain cleanliness and organization of the office. Wipe down desktops and countertops and take out garbage as required
• Pack rooms, lift and organize boxes during room packs of residents, weighing between 20-30 pounds
• Perform other duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service
• Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc
• The ability to understand the dynamics of offender behaviour and assess their needs and risks
• The skills to counsel offenders, form effective relationships and gain trust
• The skills to understand the use of authority in supervision and to intervene effectively in crisis situations
• The ability to assist offenders in identifying and solving practical problems involved in their successful reintegration into the community
• The ability to assist offenders in identifying and obtaining community services required for their successful reintegration
• Skills in communicating effectively, both orally and in writing
• The ability to demonstrate cultural competence and respect for diversity
• Satisfactory completion of police fingerprinting and enhanced security reliability clearance
• Satisfactory completion of Employee Immunization Record is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI) certification
• First Aid Level 1 with CPR is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, etc.
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve
• Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program
• Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues
• Ability to work in a trauma-informed framework
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability, and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates, and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance, and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until January 15, 2025 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.  

Job Summary

The Licensed Practical Nurse (LPN) at Phoenix Society works collaboratively with the interprofessional team to provide health care services to clients with physical and/or mental health, substance dependence, concurrent disorder and chronic disease. The LPN is responsible for planning, implementing and evaluating nursing care within an interprofessional clinical framework in accordance with Standards of Practice for the British Columbia College of Nurses and Midwives (BCCNM), and consistent with the mission, vision and values of Phoenix Society. .

Responsibilities:

Client Services

• Assist physicians and other team members in the performance of various examinations, treatments and diagnostic procedures such as physical examinations
• Perform a variety of nursing procedures such as taking blood pressures, heights and weights, and urine testing as directed
• Communicate patient information to designated supervisor, physicians, and other appropriate members of the team
• Assist designated supervisor in caring for clients with unpredictable outcomes or where the acuity or complexity of care requires an advanced level of knowledge and skill beyond the scope of practice for Licensed Practical Nurse
• Contribute to the development and modification of individualized care plans by identifying client priorities/plans and suggesting revisions of the nursing care plan as required for clients
• Monitor status of clients in relation to anticipated outcomes. Evaluate the effectiveness of nursing interventions by comparing actual outcomes to anticipated outcomes. Report unanticipated changes and concerns to designated supervisor
•  Assess and identify clients’ actual and potential strengths and limitations, including physiological, psychological, social-cultural and spiritual needs. Provide emotional support as needed
• Work in collaboration with the treatment team to assist the client with their program requirements by methods such as monitoring program requirements and motivational interviewing
•  Review the medication administration record for each client and check with the designated supervisor or the physician regarding any concerns
•  Deliver medications consistent with the written care plan, physician orders and standards of BCCNM
•  Store all client medications according to policies and procedures
•  Establish therapeutic relationships with clients

Administration

• Maintain complete and accurate computerized and paper records through methods such as tracking results and consultation documentation, and inputting data and documentation appropriately on the client’s health record

Occupational Health & Safety

• Maintain an awareness of current Occupation Health & Safety guidelines and standards
• Use appropriate supplies and equipment in accordance with organizational standards and safe care requirements
• Handle, store, and dispose of workplace hazardous materials and sharps in accordance with established procedures
• Identify and report unsafe practice/professional conduct in accordance with professional standards and organizational policies
• Participate in incident investigations as required
• Respond to incidents and provide nursing care such as, injuries to staff or visitors, Code Blue or Code White emergencies involving patients, hazardous and/or minor spills, or aggressive and/or disruptive behaviors. Provide first aid to injured persons up to Occupational First Aid Level 1 standards
• Complete First Aid reports and Incident Report forms
• Assess individual client risk factors and incorporate risk mitigation strategies into clients’ care plans in order to optimize safety and security for staff, other clients and the general public

Qualifications

•  Post-secondary diploma (e.g., 2 to 3 years) in nursing or a related field
• Current practicing registration as a Registered Nurse or Registered Psychiatric Nurse with the British Columbia College or Nurses and Midwives (BCCNM)
•   1 to 3 years of experience providing trauma-informed acute or community health nursing care/services to patients who have a combination of physical, psychiatric and/or concurrent substance abuse/misuse disorders, or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required
• Valid driver’s license is required

 Skills & Knowledge

• Excellent knowledge of community health nursing theory including mental health and addictions, communicable diseases, primary care and practice within a patient/family-centered approach
• Excellent knowledge of BCCNM's Standards for Nursing Practice
• Excellent knowledge of the BC Mental Health Act, other facilities and community resources
• Good knowledge of facilitation, mediation, and conflict resolution techniques
• Good knowledge of computer literacy to operate a computerized patient care information system and word processing, spreadsheet, Internet and e-mail software
•  Strong case management, teaching/training, clinical support and consultation skills
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
•  Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

 Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
•  Builds and promotes a culture of health and safety in the workplace
•  Implements and enforces best practices in health and safety within the workplace

 Judgement & Decision-Making

•  Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
•  Exercises sound judgment in the best interests of the organization 

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work 

Teamwork & Collaboration

•  Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
•   Leverages the expertise and experience of others for organizational success

 Closing Details:

Closing Date: Internal applications will be accepted until November 14, 2024 at 5:00pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 17.01.” Internal applicants must notify manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.